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Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,942)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

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Showing 1,301-1,310 of 10,373 reviews
Feb 2, 2021
Reviewer name: Chuck
2 out of 5 stars
2 out of 5 stars review

Too many issues

i have problems every day with the remote not responding. i always have to go unolug the tv and plug it back in to work. this happens with tv remitted and the cable box remote. also if sometimes it doesnt even recognize the device plugged into the hdmi ports. it is so frustrating. i bought this at christmas, updated the software several times, and still have these issues. i night this samsung because i had such a good experience with my first, but this has been horrible.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Chuck: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. I am glad to hear that you have already updated your software to the latest version. In addition to that, you may want to the self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. To troubleshoot your HDMI connection, please try the following: 1) Power off all HDMI devices connected to TV 2) Disconnect all HDMI cables from TV 3) Power off and unplug the TV's power cord from the wall outlet 4) Press and hold the TV power button for 30 seconds 5) Reconnect HDMI cables back to HDMI ports on TV 6) Re-plug the TV's power cord back into the wall outlet and check the TV. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 25, 2022
Reviewer name: SMoreno
5 out of 5 stars
5 out of 5 stars review

Enjoyed my recent purchase

[This review was collected as part of a promotion.] We use our Samsung in our living room, we've received a lot of compliments from family and friends on the quality of the pixels. Satisfied and looking forward to purchasing a new Samsung in our bedroom.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Dec 23, 2021
Reviewer name: CherylG
2 out of 5 stars
2 out of 5 stars review

Horizontal lines appear across screen

i was super excited about this telly. i purchased the mount and added on the additional $80 for professional instal. the telly arrived within a week of the order, and sat in its box, unopened, until the mount arrived about three weeks later. i didn't mind the long wait: its the holiday season and covid can cause more delays. anyway, today the installer arrived to mount the telly. it looked great. until it was turned on and horizontal lines were noticed running across about a third of the screen. so disappointed. i contacted samsung and they were great at coordinating a service call for the set to be repaired, at no cost. will report back after the service.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi CherylG, We appreciate you sharing the horizontal line issues you have experienced with your TU7000 TV. Thank you for your patience in having to deal with the inconvenience of an exchange; we know how frustrating that can be. Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Sep 15, 2020
Reviewer name: Alondra
5 out of 5 stars
5 out of 5 stars review

BEST TV

[This review was collected as part of a promotion.] I bought the TV with no expectatives at all. When I turned ON OMG the quality looks so good and the color, sound in another lever i can be in my kitchen doing stuff and still hearing straight from the TV. BEST DECISION BY FAR.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jul 16, 2022
Reviewer name: Noran
1 out of 5 stars
1 out of 5 stars review

This TV doesn't work

this is a terrible tv. i wish i could give it less than one star. do not buy this tv you will have a ridiculously expensive paperweight. this tv will not even let you read and accept the terms and conditions saying the server is under maintenance. if you buy this tv you will never be able to watch tv or stream on it.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Hi Noran, We appreciate your review of Samsung’s AU8000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 26, 2021
Reviewer name: PoloPrestige
5 out of 5 stars
5 out of 5 stars review

This is TV is Ok

[This review was collected as part of a promotion.] I should have done more reviews on this TV. My TV only has two HDMI ports and no chrome cast built in feature. Im an avid supporter of Samsung electronics. I was disappointed to see that this TV has Apple air play built in but no chrome cast feature.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Sep 26, 2022
Reviewer name: LoveSamsungProducts
5 out of 5 stars
5 out of 5 stars review

Love this product

[This review was collected as part of a promotion.] We love this TV. We mirror our personal screens to the TV to watch apps. We use our phone hotspots to connect to the internet to watch YouTube, Netflix, and Disney + . This TV does so much more than I possibly could have imagined. We are so pleased with this product.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Apr 12, 2021
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Must have gotten a lemon

I purchased this TV less than a week ago and it started showing swirl dark spots in the bottom left of the screen. I contacted Samsung and they wanted to send a repair man. It's less than a week old! I think they should send me a new one! I contacted sams club and they do not have any more in stock so I am very disappointed because I wanted this exact model and size tv because of the price and now I'll be without a tv in my living room.

Helpful?3V8BU16WBLTL13878902648
Jul 2, 2020
Reviewer name: Elsie
5 out of 5 stars
5 out of 5 stars review

Availability to Download Apps

the shows i normally watch look so much more clear and brighter with this tv. i appreciate the availability to download a variety of different apps, especially the xfinity stream app. being able to download the xfinity app gives me the chance to save money because now i don't have to pay for a cable box in my room anymore.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jul 19, 2021
Reviewer name: Daveg
4 out of 5 stars
4 out of 5 stars review

Nice tv

nice tv, but not the best experience buying it. had to barrow a vehicle to get it home, due to the size. got it home and unpackaged it and the bottom left corner of the tv was cracked. since it was a big hassle barrowing a car to get it home, we just gotta live with it. sucks spending that much money on a tv thats damaged

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648