Hello, We appreciate your review of your overall experience with the ice maker on your Samsung refrigerator, and we'll be glad to look into this for you. Here is a link to the troubleshooting steps to try when your Samsung refrigerator has ice maker issues. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice For reference, you may check the helpful link below for a guide on maintaining the ice maker. https://www.youtube.com/watch?v=EsbHtpc1ak4 Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144961624) to help our team pull up your information. Thank you! -Angelica

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146224436) to help our team pull up your information. Have a great day, -Ernest-

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Thank you for your awesome feedback, Nima!