Lynn, thanks for your review although we're sorry the ribs were terrible. Our ribs are covered by our 100% member satisfaction guarantee. Please reach out to our member support team at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays so we can make this right. We look forward to hearing from you!