Hi there, Thank you for choosing Samsung’s Q60A TV and for sharing the connectivity issues you are experiencing. Please be sure your firmware is up to date with version 1903.0 which includes various performance updates. You can check this by going to: Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue. Additionally, to optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Boooy930g: I am happy to hear that you are enjoying your new 2021 Q60A TV. I’m glad to hear that you are enjoying both your TV watching and gaming experience. Have you had a chance to try out the Super Ultrawide GameView & Game Bar? Both features are designed to optimize your gaming experience with an on-screen menu that lets you check input lag, FPS, HDR, wireless headset settings and more through an easy-to-access menu and expanding your view with multiple aspect ratios. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Lisa44: Thank you for sharing your user experience with the 2021 Q60A QLED Smart TV. Your TV has 3 Voice Assistants to choose from: Bixby, Amazon Alexa, or Google Assistant. You will first need to select which Voice Assistant you would like to help control your TV. You will also need to be connected to the internet. After selecting your Voice Assistant, you can change the settings by going to: Settings > General > Voice > Voice Assistant. Once your Voice Assistant is selected, you can press the Microphone button on your remote to help navigate the settings menu, change the volume, or even search for content. For further assistance with this feature, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi munro, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

That's great, Cliff! We're happy to see that you love your new Samsung smart tv. ML

Hi Moviebuff, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Thank you, Tyzzf! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.