Homemaker9, Thank you for choosing Samsung’s 2021 Q60A TV featuring our Quantum Processor 4K Lite transforms what you’re watching into stunning 4K. We appreciate your feedback regarding the remote included with your new TV. To assist you in learning the various functions and settings of your new Solar Cell remote, you can download the Solar Cell Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the Q60A under "QLED 4K TVs” > "A Model Lineup". Additionally, you can find other guides and manuals to further assist you with your TV’s features. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi there, Thank you for choosing Samsung’s Q60A TV and for sharing the connectivity issues you are experiencing. Please be sure your firmware is up to date with version 1903.0 which includes various performance updates. You can check this by going to: Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue. Additionally, to optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

That's great, Cliff! We're happy to see that you love your new Samsung smart tv. ML

Thank you, Tyzzf! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi munro, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Hi Moviebuff, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!