Billtheangrybeaver, Thank you for choosing the Q60A QLED TV and taking the time to share your experience with the Hulu app. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, reinstalling the app again, and completing full reset of Smart Hub to correct the issue. Please also check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update. Additionally, please know you can reinstall the Hulu app. Navigate to Apps, find the one you are looking for and long press the Select button on your remote. The pop up menu will allow you to reinstall any app of your choosing. I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Lobsterman: Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. One of the features of your TV is OTS Lite (Object Tracking Sound Lite) which means that there are strategically placed dynamic speakers that tracks the action and moves the sound around you. Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs: - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected. - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings Please reach out to Samsung TV Support directly for assistance with settings adjustments or with any other questions. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions