Hi Sanli72 thanks for reaching out. We regret that you had this issue but we're confident we can help! Please get in touch with us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Hello Thomasine, Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals, Software, & Warranty Info We hope to regain you as a customer in the future. ~ Samsung Specialist

Jeff, Thank you for purchasing the Samsung Q60A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1577.3 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi Soupy, thank you for the 5-star review! We’re delighted to see that you're satisfied with your new Samsung Smart TV. ML