Hi there,<br />I am so sorry to hear that you have experienced this issue. Unfortunately, placing the unit inside of a cabinet or under something that will trigger the sensor can be problematic. I would like you to know that we are always looking for new ways to improve our products and I will most definitely pass this feedback on to our developers for continued product improvement. Also, if this unit is just not a good fit for your particular needs, please reach out to the retailer from which you purchased it to find out your options with returning or exchanging. If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

We’re so happy to hear that! &#x1f60a; It’s wonderful to know it adds both style and convenience to your bathroom. We strive to combine hygiene, smart technology, and a touch of luxury in every product.

That’s fantastic to hear, Paulie! &#x1f60a; We’re thrilled you’ve had a consistently positive experience with our products. Our goal is always to provide reliable, hygienic, and technologically smart solutions with full transparency.

We’re happy it’s the perfect fit for your bathroom! Thanks for choosing Nine Stars, where hygiene and technology meet quality.

Thank you for your kind words! We’re so happy to hear you love your new trash can, the perfect size, and the gold color.<br /><br />If you ever need help or have questions, feel free to reach out at info&#64;ninestarsusa.com.

Sorry to hear you’re having trouble with the lid! If the lid is opening but not closing, it could be a sensor or battery issue. Here’s something to try:<br /><br />Reset: Sometimes a quick reset can help—check the manual for instructions.<br /><br />Battery check: Ensure the batteries are fresh and properly installed, as weak batteries can cause performance issues.<br /><br />If the problem persists and you&#39;re within warranty, feel free to reach out to us at info&#64;ninestarsusa.com, and we’d be happy to assist with a replacement. We aim for quality, and we want to make sure your experience is a good one!<br /><br />Thanks for bringing this up! &#x1f60a;

Thanks so much for the awesome feedback! We’re thrilled to hear that everything is working perfectly for you, from the motion sensor to the quiet operation. We really appreciate your support! If you ever need anything else, feel free to reach out—we’re always here to help!

Hi Customer Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!