Thank you for reaching out to let us know about your experience. If you'd like to share any additional feedback, please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts.

Thank you for bringing this to our attention, Shabana. We are so sorry to hear about your poor experience in purchasing these cups. Unfortunately, this was handled by a third-party seller therefore the shipping and fulfillment was outside our control. If you'd like, please reach out to MyLife@mychinet.com or 1-800-847-4129. Thank you!