Thank you for bringing this to our attention, Shabana. We are so sorry to hear about your poor experience in purchasing these cups. Unfortunately, this was handled by a third-party seller therefore the shipping and fulfillment was outside our control. If you'd like, please reach out to MyLife@mychinet.com or 1-800-847-4129. Thank you!

Hi, Linda! We want your hot drink to be hot, just like you do. That's why we designed the Chinet Comfort® cups with double layer insulation. If the cup is burning your hands, it is most likely because the liquid inside exceeds 150 degrees. However, we sincerely appreciate your feedback and would love to get you connected to a customer service representative so we can learn more about this specific situation. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you!