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Sams Club
Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.4 out of 5 stars
stars274 ratings212 reviews
  1. 5 stars69% (190)
  2. 4 stars14% (37)
  3. 3 stars6% (17)
  4. 2 stars6% (16)
  5. 1 star5% (14)

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Showing 71-80 of 212 reviews
Jun 4, 2025
Enavejar
4 out of 5 stars review

Mystic Tower

It took us 4 days to built and the 1st 3 days we spet 6hrs each day. We had a team of us getting each step together and our friends assembled it. The last day was the smaller stuff which took about 2hrs or so. We followed the Bilt ap and book instructions. This is our first time and very time, but we got it done.

Review from BILT
Helpful?6JDOICXHLTEX13874200187
Apr 19, 2026
Rafael
5 out of 5 stars review

Best swingset so far!

Amazing app, and amazing swingset!

Review from BILT
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Mar 21, 2024
Rebecca Hogan
5 out of 5 stars review

Verified Purchase

Playhouse

Easy to assemble and looks just like pictures

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for the review!

Jul 26, 2024
Julie
3 out of 5 stars review

Verified Purchase

Good product

Big swing set difficulty assembling. Some board were not so good.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Terribly sorry to hear of your experience with both the product and assembly. Please contact us at (800) 856-4445 if there is anyway we can help to rectify the situation.

Mar 18, 2024
Bekmarti
5 out of 5 stars review

Verified Purchase

Love it!

Great Playset!! Takes awhile to set up though!

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

We are excited to earn a 5-star review! We hope you are enjoying your new swing set.

Apr 13, 2024
Richard
5 out of 5 stars review

Verified Purchase

Best of best for price

Easy assembly because of best instructions ever!

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Happy to hear of the ease of assembly! Thank you for the time and review!

Apr 10, 2024
Angel
4 out of 5 stars review

Verified Purchase

Kids love it

Kids love it a lot to put together otherwise itd be 5 stars

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for the review!

May 3, 2026
Anonymous
5 out of 5 stars review

Complete

took almost 2 weeks to put together

Review from BILT
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Apr 17, 2025
muver999
2 out of 5 stars review

Absolutely no coordination of installation

A decent swing set for the price, but I deducted stars for the poor installation process. I would recommend that you install the set yourself, (it's not that difficult) or hire a third party on your own to install it for less than what Sam's charges. I ordered the "Assembled" option on line expecting to get some information on the installation process. I went to my local Club to get information on the installer so I could contact them to see what I needed to do to prepare the site. I was told the Club didn't have that information and they directed me to call the Sam's Club 888 number. When I spoke with a representative there, they told me that Sam's does not coordinate the installation and that the manufacturer did the install. I called Backyard Discovery and they said no, they only install the sets they sell and that Sam's contracts with a third party directly for sets sold though Sam's. So I went back to my local club and spoke with another person in Customer Service who gave me the number for Angi's. I called them and they told me that they did not have any information from Sam's regarding my purchase or installation. After another trip to my Club, a supervisor told me that they no longer use Angi's, but she didn't know who the current installer is. About a week later I received a message from AIT, the company Sam's now uses, to tell me that someone would be at the house in two days between 1 and 5pm on a Friday. I called back to see if that was going to be a site inspection or the installation. I was told it would be the installation. I asked what I need to do and the woman at AIT said I didn't need to do anything. On Friday, three men from Go Configure came to do the installation. They told me that someone should have told me that the site should have been prepared and what I needed to do before their arrival. After getting the runaround for over a week I am now faced with doing extra work to remove the grass and put down landscape fabric working around the swing set that has already been installed. Plus I have to install screws that Go Configure missed. Why does no one at Sam's have any idea who the installation company is and what the installation process should be? I am very sorry I did not do the installation myself.

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for your review. We are so sorry to hear of the experience that you with the installation of your Mystic Tower Swing Set. If there is anything that we as the manufacturer can do to help, please contact us at 800.856.4445. We are available 7 days a week, 8am-6pm CST.

Mar 21, 2024
Naomi O
5 out of 5 stars review

Verified Purchase

Fun! Nice to look at!

Awesome!

Helpful?6JDOICXHLTEX13874200187
reply from BYDSales

Thank you for the review! We hope you enjoy!