Shipping went through multiple parties and for a while it was lost in shipment and came terribly delayed. Several boards arrived broken. Customer service was terrible with resolving. Tons of steps did not have guide holes so you ran into several issues with pieces not fitting and having to remove them and put them on slightly higher or lower leaving tons of screw holes. The wood was so thin and soft it was prone to splitting and chipping. It took 27 hours to assemble, the first 12 hours 4 people were working on it and we just got the base frame done. The remaining 15 it was one person working on it. It's ok once it's together but even now there are a ton of raised areas that will cause splinters.

This swing set is beautiful! It is extremely sturdy and well made. If you know what your doing its not rocket science to put together. Its obviously not easy, but my husband was able to complete this all by himself in 2 and 1/2 days. Im so happy with this purchase it's everything we have dreamed of!

Assembly is very difficult and pieces are missing .

Very sturdy playset. Beautiful wood. Isn’t an eye sore for our yard.

instructions are very helpful. simple to follow. my kids love it so much!

This thing is an ablsolute nightmare to put together! It would be nice if ome size bolt or screw could be used on more things instead of a diffrent size bolt and screw for every other board. it took me and my wife from morning till night 6 days in a row!!!! also alot of the directions are soooo vague that its easy to mess up and it haunt you 10 steps down the road. Cant you put arrows on the boards showing which way the boards need to go???? uhg its together and looks decent.

The product is good. The problem we are having is the company that Sam’s Club sent out to our home to put this product together. It’s been a month and a half it took them five times to come out and fix it. And it still is not proper. My advice to anyone is do not let Sam’s Club send anyone that they hire to come out and put it together it is a rip off!!!!

We bought this playset almost a year ago. This Was a great playset for our children. Sadly even with the anchors that came with playset, they Do don't hold playset in ground well with wind. Ours was blown over twice. I would suggest getting a different anchor to hold down. Now we have to buy replacement parts for half of the playset.

We bought this set four months ago. My husband has extensive building/carpentry experience, so he wanted to assemble it himself. It's been a terrific set for our girls but there was a very close near-accident when one of the bolts from the swing fell out of the support beam. The problem is the set uses T-nuts, specifically for the swing hinges, which when the swing is used, it causes the bolt to loosen little by little until it comes out. Our one year old almost took the hinge to the head when it fell from above her. My husband ended up using metal lock nuts with extra strength lock-tite and a 2 inch washer to replace the hinge hardware. There are no concerns with the swing hardware anymore.

I bought this playset a month ago and my grandkids just love it. They have had so much fun playing on the swings, crawling thru the tunnel, having a pretend cookout with the grill and spying on the neighbors with the telescope. I'm very happy with this purchase.