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Customer reviews for Backyard Discovery Mystic Tower Cedar Swing Set for
Backyard Discovery Mystic Tower Cedar Swing Set
4.3 out of 5 stars
stars
308 ratings246 reviews
  1. 5 stars68% (210)
  2. 4 stars15% (45)
  3. 3 stars6% (17)
  4. 2 stars6% (20)
  5. 1 star5% (16)

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Showing 91-100 of 246 reviews
Jan 24, 2025
Reviewer name: Carl8799
5 out of 5 stars
5 out of 5 stars review

Great experience

Had all the parts and extra hardware. Easy to read instruction if you DYI. It's alot bigger then we expected. All the kids in the neighborhood live it

Review from backyarddiscovery.com
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Jan 17, 2025
Reviewer name: 3kids
5 out of 5 stars
5 out of 5 stars review

Great product for price

Bought this playset for my 3 grandchildren. They love it and great for imaginary play with grill and telescope. They love it. Sturdy. Took some time to put together but instructions were helpful and everything labeled.

Review from backyarddiscovery.com
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Jan 17, 2025
Reviewer name: Jose305
5 out of 5 stars
5 out of 5 stars review

Amazing Craftsmanship!

Bought this playground for my girls for xmas, they fell in love with it! Our backyard has become the hangout yard for all their friends in the neighborhood. Amazing product and well built. Extremely happy with this purchase.

Review from backyarddiscovery.com
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Jan 22, 2025
Reviewer name: TammyD
5 out of 5 stars
5 out of 5 stars review

Kids love it

Bought this for Christmas for both sets of grandchildren—4 YO, 19 Month; 3 YO and 18 Month—everybody loves it!! The littlest are not really big enough to enjoy all the features but they will grow in to it!! ?

Review from backyarddiscovery.com
Helpful?2UY1FT0RZB0K13874200187
Nov 27, 2024
Reviewer name: KLight
5 out of 5 stars
5 out of 5 stars review

Excellent set for my kids

Bought the swing set this spring. The product is very sturdy. It does have a lot of pieces so I recommend getting plastic bins to sort the hardware. My kids have enjoyed it. Ages 4,6,8, and 11

Review from backyarddiscovery.com
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Apr 8, 2025
Reviewer name: Cassie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great purchase

Great play structure! Kids love it. Took 2 people 2 days to complete. We bought heavy duty anchors to secure it down.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Thank you for the review! We hope the little ones are enjoying their Mystic Tower!

Apr 11, 2024
Reviewer name: Happy Grandma
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Swing set

Packaging each section together would make assembly easier, but once organized all pieces were clearly marked. Our grandchildren love it! There are enough activities and equipment to keep everyone busy and happy!

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Greatly appreciate the time in posting this review. We package our units to be as efficient as possible in shipping, so can very much understand the issues this creates when going to assemble. Happy the grandchildren love it!

Jun 2, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Still in limbo

Not sure if it was the manufacturer or Sam’s responsible for our terrible experience. Dissatisfied with both since we still have no resolution. Paid over 1600 after tax for basically a damaged product. We purchased on Feb 26,2026. Started putting it together early March to discover pieces broken, wood chipped in multiple places, and somehow holes were drilled in wrong spot. One piece of board was also cut to wrong size. We had center tower assembled and noticed all this so we stopped and notified Sam’s customer care who was not helpful at all, just referred us to the local store since we purchased it there. Local store has not been helpful either they strung us along like they were going to help just to now say we can return it for full refund. We would have to completely disassemble what’s already together or rent a huge trailer to return it. Then start over rebuilding. It’s very time consuming to build. Not wanting to do that if we return it we will buy something else somewhere else. I asked for parts to be replaced and Sam’s never contacted manufacturer like they let me to believe they might so I will now try that myself. I asked the store for discount for all the troubles and they offered me a $25 gift card. Are you kidding me? On a purchase that large just $25 discount for damaged goods.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Hi, I&#39;m so sorry to hear about the experience you have had. Please contact Backyard Discovery and we can assist with next steps. You have a 5-year warranty with us and we can order any parts you need to get your swing set in working order so it can be enjoyed. We are available 7 days a week at 1-800-856-4445 8am to 6pm Central. You can also email us at customerserv&#64;backyarddiscovery.com. <br />Thank you,<br />Hayley

Apr 28, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Tough to put together, but the kids love it!

Our kids love it so much and it’s really a good looking playground. Downfalls, it took my husband 4 days to build it because he basically had to do it by himself. It’s for sure a 2 person job. The wood is very soft so it’s easy to damage. The worst part was probably the fact that it came in 4 boxes (all of which were well over 100 lbs) and you had to open alll of them to get started and organize them before you can even start.

Helpful?2UY1FT0RZB0K13874200187
Jun 3, 2026
Reviewer name: LoganW
2 out of 5 stars
2 out of 5 stars review

Pretty but lacking in quality

Pros: it's pretty Cons: quality is lacking at the least. The pre drilled holes in some sections are not in a straight line so you'll either have slants or need to drill new holes if it's off by a good bit. The Door will sag a month in and the wood will start to crack almost immediately. Overall: while the playset is pretty, the price is astronomical compared to the quality and durability it offers. If I were to go back in time I would not repurchase this set.

Helpful?2UY1FT0RZB0K13874200187
reply from BYDSales

Thank you for sharing your feedback. <br />We&#39;re sorry if you&#39;re not completely satisfied with the product. It&#39;s important to seal the wood after purchase and then annually and that will help with longevity and keep the wood looking its best.<br />We would love the opportunity to assist you further. Please feel free to contact us at 800-856-4445 seven days a week 8am-6pm CT, so we can address your concerns.