Where do I even begin with the Member's Mark Hotel Premier 14" Hybrid Mattress? Let me start by saying the word "Premier" is doing some very heavy lifting in that product name — unlike the mattress itself, which can't even support a small child without swallowing them whole like some kind of foam-padded Venus flytrap. I've slept on air mattresses at 2 a.m. after Thanksgiving dinner that offered more structural integrity than this thing. Calling it a "hybrid" is generous — it's a hybrid of disappointment and regret. Fourteen inches of mattress and somehow every single one of them is useless. My kid sits on it and practically disappears into the abyss like it's a memory foam black hole. The only thing this mattress is firm enough to support is my growing resentment toward Sam's Club. Speaking of which — let's talk about that famous "Satisfaction Guarantee." You know, the one proudly plastered across their website and membership materials? Turns out it comes with a silent asterisk that reads: unless it's this mattress, in which case, good luck and may God have mercy on your spine. I tried to return it and was met with more resistance than the mattress has ever provided my back. Apparently "100% Satisfaction Guarantee" is more of a vibe than an actual policy. So here I am, stuck with a $400 slab of lies, sleeping like I'm suspended over a pit of marshmallows, wondering what I did to deserve this. If you're looking for a mattress that functions as a mattress, keep scrolling. If you're looking for an oversized, overpriced dog bed that will also teach you a valuable lesson about reading the fine print — this is your guy. Would not recommend to my worst enemy. Would recommend to my neighbor who keeps parking in my spot.

The Member’s Mark Hotel Premier 14-inch Hybrid Medium Queen mattress is a great choice for anyone looking for comfort and value. First, it offers excellent support with the hybrid design with coils and memory foam, helping keep your body aligned while you sleep. Second, the cooling gel technology keeps the mattress comfortable throughout the night, preventing overheating and no sweaty feeling like older versions, we have had in the past. Finally, it provides a perfect balance of softness and firmness, making it ideal for a variety of sleep positions and ensuring a restful, comfortable night’s sleep. Definitely considering transitioning the rest of the house to these for the rest of the family.

Avoid at all costs. Mattress started to break down within weeks. And now I am dealing with customer service and that is a useless and extremely exhausting experience. Return started on 2-9 and it is 2-20 and I am still waiting for a call from the carrier. Have called Sam’s Club 5 times now and each time am told ATI will contact you in 24 to 72 hours. Do not buy a mattress from Sam’s. Quality is garbage and customer service is even worse!!!!

Hard to say long term how I would rate this mattress and I don't think you'll ever find one outside a sleep number where both people are fully happy. I will say the matress in comfy. To husband it's more springy than our prior mattress. Not to the point of disrupting the other person, but you can feel the springiness. It is a great side sleeper mattress. Took a little more than 24 hours from opening to be ready to use. Has a nice removeable topper for washing. The topper is smooth so our egyptian cotton sheets come off easily, whereas the basic flannel stays on better. Husband does think mattress feels warmer than out previous, but I didn't notice.

I’ve been trying to buy a mattress for 3 years. I’ve bought memory foam and I hate it due to it making my hips hurt and I sink so far down into the bed I have to climb out. I thought this would be a good choice as it’s hybrid. No. I got it in a box all rolled up. Opened it and let it expand. I bought the ultra plush thinking it would be perfect. It has a zip cover on it and there was tons of slack like it was missing 1/4 of the mattress. The springs were sticking out really bad. I slept on it two nights and it caused horrendous back pain. I happened to have another 3inch memory foam mattress from a camper van I sold. I forced that mattress into the zip cover and I have salvaged it. No way was I going to try to return this as I would have probably had to haul it over an hour to my nearest Sam’s Club. But it was NOT worth the over 400$ I spent on it. I do not recommend.

This 14-inch mattress strikes a great balance between comfort and support, making it a solid choice for a wide range of sleepers. The medium support level feels just right—not too firm and not too soft—so it provides enough cushioning for pressure points while still keeping your body properly aligned. Whether you sleep on your back, side, or a mix of both, it adapts well and offers a comfortable night’s rest. One thing to be aware of is that when you first unbox the mattress, there is a noticeable smell. This is clearly mentioned in the instructions and is fairly common with new mattresses that are vacuum-sealed. While it might be a bit strong at first, it’s temporary and fades away within about 2 to 3 days once the mattress has fully expanded and aired out. After that initial period, the mattress really shines. It feels plush yet supportive, and the thickness adds an extra layer of comfort that makes a difference. Overall, if you’re willing to give it a couple of days to settle, this mattress delivers a comfortable and supportive sleeping experience.

I recently purchased the Hotel Premier Collection Medium Firm Mattress, and overall I’m really impressed. The setup process was incredibly easy—everything arrived well-packaged, and it expanded quickly without any issues. Within a short time, it was ready to use. In terms of comfort, it hits a great balance. The medium-firm feel provides solid support while still being comfortable enough to relieve pressure points. It works well whether you’re a back, side, or combination sleeper, and I’ve noticed a big improvement in sleep quality since switching. It also feels very durable and well-made. The materials seem high quality, and it holds its shape nicely without sagging. Even after consistent use, it still feels just as supportive as day one. Overall, this mattress is a great value—easy setup, comfortable, and built to last. I’d definitely recommend it to anyone looking for a reliable medium-firm option.

This mattress is AMAZING! It is medium firm and I was a little skeptical at first because I typically only buy firm. It was easy to unfold. I loved it came wrapped twice with plastic so it doesn’t just fly open as soon as you start to unpack it. The mattress is plush and you would think you are going to sink in but when you lay on it, it hugs your body. It provides so much support and is extremely comfortable. This is an absolute must buy. It is definitely a 10/10

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

This is a high quality mattress that is around half the cost of a name brand mattress of a similar type. It does give you a cooling effect as well as sufficient support to get a good night's sleep. I'm very happy I purchased this mattress, because it checks all the boxes of comfort and stability for a product of this type. It takes around a day to expand after you take it out of the wrapper, and I like the feel of the fabric that encases the mattress. Very good purchase. Highly recommend it.