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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 131-140 of 205 reviews
Sep 5, 2025
Reviewer name: ELAINE
1 out of 5 stars
1 out of 5 stars review

defective

Don't waste your time on this mattress. We had two more delivered after the first one was faulty, the first replacement mattress being both the wrong size and the wrong model. Turns out both the first and the third were faulty. Neither expanded to the full 14" height after more than a week of inflate time, both were 70" instead of 75". The return/replacement process is a nightmare. A private shipping company, which was terrible to deal with, was dispatched to our house to collect the mattress. The first replacement mattress was a California King instead of a twin. Unfortunately, we did not figure this out until it had expanded partially on my child's bed and partially on the floor. When I spoke with someone about the issue, I was told that my child could sleep on the california king on the floor while we awaited the pickup and replacement of the extremely too large mattress. It was a true delight to try and get a fully expanded california king out of the room, down the stairs, and outside for the aforementioned terrible shipping company to come and pick it up. While awaiting the pickup and shipment of the appropriate size model my child was completely blocked out of her room by the mattress and forced to sleep elsewhere. After the third and final mattress arrived we set it up and let it sit for longer than the 3 recommended days. It is still just 12" high and 70" long. It does not come anywhere near filling the cover and no sheets will ever fit it. It will be going back. Both of my adult children have had great success with other Sams mattress models, but do not get this one.

Helpful?56MNVX2X80RL13873050158
Mar 31, 2026
Reviewer name: MARK
5 out of 5 stars
5 out of 5 stars review

Best Mattress Ever

We bought two MM 14” medium-feel hybrid mattresses, and we could not be happier with our purchase. We sleep supported—without sinking in—and cool. And we rest for a minimum of 5-6 hours before awakening. Then it’s back to sleep. These are the best mattresses we have ever owned, and they are competing against high-end, ripoff-priced mattresses that we owned previously and that cost $6,000 and $7,500 (specialty brands from San Francisco). If you need a mattress, don’t delay. Members Mark will save the day.

Helpful?56MNVX2X80RL13873050158
Jun 22, 2025
Reviewer name: K Carrico
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfy

Very comfortable mattress. I will be buying more of these soon!

Helpful?56MNVX2X80RL13873050158
reply from Member's Mark Team

Thank you so much K Carrico for the excellent rating and repeat purchase!

Feb 10, 2025
Reviewer name: Ronnie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?56MNVX2X80RL13873050158
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you're looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Dec 5, 2024
Reviewer name: Kev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?56MNVX2X80RL13873050158
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 28, 2025
Reviewer name: Gio
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?56MNVX2X80RL13873050158
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Oct 13, 2024
Reviewer name: DWW17109
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?56MNVX2X80RL13873050158
reply from Performance Sleep Products

Hi DWW -<br /><br />I am sorry to hear this mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome and incredible value

This mattress feels so comfortable night after night and is perfect for me and my husband. This is an incredible value for the price considering how much mattresses are today. We might even have to buy another for our beach house.

Helpful?56MNVX2X80RL13873050158
Jun 12, 2025
Reviewer name: Nicely made
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfy

We needed a new mattress and after shopping around and for the price, we decided on this mattress. We are very satisfied and it was a great choice.

Helpful?56MNVX2X80RL13873050158
reply from Member's Mark Team

We're so glad you are satisfied with the mattress we appreciate your great rating and recommendation!

Jan 3, 2025
Reviewer name: Ann
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?56MNVX2X80RL13873050158