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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 111-120 of 223 reviews
May 30, 2026
Reviewer name: Kaitlyn
5 out of 5 stars
5 out of 5 stars review

GOAT mattress on a budget

We desperately needed a new mattress for two adults and two dogs. We are larger people and sleep with 60 lb and 12 lb dogs. This mattress is supportive for all the weight it carries from us. We got the medium so we could feel the support but also a touch of plush. Better sleep days are ahead for sure. We have been sleeping on it for about a week and my body is already feeling much better. I have arthritis and my stiffness is much improved so far. As for the unboxing, it was so simple. We opened the box and took the plastic off. The mattress looked and smelled clean. We allowed it to rise and had zero issues with it not being true to size. just buy it already!

Helpful?30AH1NYCYB8Y13873050158
Sep 5, 2025
Reviewer name: ELAINE
1 out of 5 stars
1 out of 5 stars review

defective

Don't waste your time on this mattress. We had two more delivered after the first one was faulty, the first replacement mattress being both the wrong size and the wrong model. Turns out both the first and the third were faulty. Neither expanded to the full 14" height after more than a week of inflate time, both were 70" instead of 75". The return/replacement process is a nightmare. A private shipping company, which was terrible to deal with, was dispatched to our house to collect the mattress. The first replacement mattress was a California King instead of a twin. Unfortunately, we did not figure this out until it had expanded partially on my child's bed and partially on the floor. When I spoke with someone about the issue, I was told that my child could sleep on the california king on the floor while we awaited the pickup and replacement of the extremely too large mattress. It was a true delight to try and get a fully expanded california king out of the room, down the stairs, and outside for the aforementioned terrible shipping company to come and pick it up. While awaiting the pickup and shipment of the appropriate size model my child was completely blocked out of her room by the mattress and forced to sleep elsewhere. After the third and final mattress arrived we set it up and let it sit for longer than the 3 recommended days. It is still just 12" high and 70" long. It does not come anywhere near filling the cover and no sheets will ever fit it. It will be going back. Both of my adult children have had great success with other Sams mattress models, but do not get this one.

Helpful?30AH1NYCYB8Y13873050158
May 24, 2025
Reviewer name: Good purchase
5 out of 5 stars
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

Helpful?30AH1NYCYB8Y13873050158
reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

Jan 25, 2025
Reviewer name: aray2025
5 out of 5 stars
5 out of 5 stars review

Great For Hip Pain

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

Helpful?30AH1NYCYB8Y13873050158
Mar 14, 2026
Reviewer name: MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?30AH1NYCYB8Y13873050158
May 23, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

overall worth the buy.

Bought roughly 6 months ago, full FIRM mattress. Allowed this to "inflate" for 72 hours before sleeping on it. I am 5'6" roughly 200 lbs and tend to sleep on my stomach and back. I rotate the mattress every 4-6 weeks. Measures at roughly 13-13.5 inches after the 72 hr period which I consider close enough to the description. Initially felt it was too soft for me, however I think it matches the "firm" description when compared to other hybrid/memory foam mattresses. So far I don't have an indention where I sleep, but I do think the regular rotation is making a difference there. I would certainly buy this again; I have recommended it to my friends since buying. Only gave 4 stars because it does get a bit warm as the night goes on which again may be par for the course when it comes to memory foam mattresses.

Helpful?30AH1NYCYB8Y13873050158
Feb 25, 2025
Reviewer name: DarGlor
1 out of 5 stars
1 out of 5 stars review

 Misleading Advertising, Poor Quality

We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.

Helpful?30AH1NYCYB8Y13873050158
reply from Performance Sleep Products

Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you've experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be. The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund. Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!

Jun 10, 2026
Reviewer name: CD
1 out of 5 stars
1 out of 5 stars review

Too soft and too difficult to return - hard pass

No need for anyone to sleep on the mattress purchased at our local store for our guest room. Purchased the medium firmness %26 knew as soon as we sat down on it that the mattress was FAR too soft and had little structure to it. After reading several reviews that claimed it was like sleeping on a brick, we felt confident this would be a supportive mattress for our guest room. We didn't even place sheets on it and offer it to a guest to sleep on because it was so soft. The sides also sink low when sitting on them because there is no structure to support it. The cover is far to big for the filling - a gap of about 3" . The mattress is not returnable to the local store. So, after calling and getting a "new A.I. agent" who only said it couldn't be returned because it cost too much, I made it to a human working in a call center who had such a bad connection it was hard to communicate with him. I was transferred again "to someone who could help me" who did put a request in to have the mattress picked up. Refunds are not issued until after the mattress is delivered to their warehouse after an outside company picks up. 24-72 hours for the delivery company to call to setup a pickup time , unclear how long that might take. Was told it takes 5-7 days AFTER pickup for item to make it to the warehouse to be processed for a return. So no, this mattress is not "hotel quality" in the slightest. Don't be fooled by the name on the box or sleek advertising. This is a HUGE waste of time %26 a poor quality product. Unfortunately one would not know this until you purchase the box %26 open the mattress because it is not open in store to try. I would not recommend this producte even for an occasionally used guest space.

Helpful?30AH1NYCYB8Y13873050158
May 23, 2026
Reviewer name: Paul
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not worth it

Too soft to be called medium firm. Edges of mattress are very soft. Not cool at all.

Helpful?30AH1NYCYB8Y13873050158
Jun 8, 2026
Reviewer name: SweetPea
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

misleading size

This is not a true Queen size. Smaller

Helpful?30AH1NYCYB8Y13873050158