Hi Ned, Thanks for reaching out to us regarding your Philips Multigroom 7000. We are very sorry to hear that the correct guards have not been supplied with your device, and apologise for the inconvenience caused. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,

Hi reviewer, Thank you for writing your review, we value your opinion. We are very glad to hear that you are enjoying some of the features of your Philips Multigroom series 7000. However, we are sorry to hear about your experience with the on/off button and charger, but we want to help! The handle of your groomer is has rubber detailing, which is designed to deliver comfort and control while using. We recommend you to make sure the handle and your hands are dry before using, as this will help with the grip. Furthermore, we always recommend you using the original Philips charger for optimal functionality. We hope we have informed you well. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Hi there, Thank you for sharing your review here with us. We're sorry to hear you feel a little lost with the Norelco Multigroom's accessories. Your utmost satisfaction is important to us, and we'd like to take a closer look at this for you to see how we can help. At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,