Hi there, thank you for reviewing the Series 9000 Multigroom. We regret to hear that you're facing an issue with your device after not even a month of use and we'd be happy to see how we can assist. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Yasuaki,​ Thank you for sharing your experience here. This is definitely unusual and we'd like to take a closer look to see where the issue lies. ​ Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. ​ Hope to speak to you soon!​ ​ Kind regards,​ Philips Consumer Care

Hi there, We’re truly sorry to hear about the experience you've had with Philips Norelco All-in-One Trimmer and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care