Hi, Thank you for taking the time to write a review. Sorry to hear the button is located at an inconvenient location. We recommend exploring different hand grips to see if that decreases the accidental turning on. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Hi there Matt, Thank you for sharing your experience here. We're sorry to hear your trimmer is acting up already and we'd like to have a look and help you out. We'd like to ask you to reach out to our social media teams at either Facebook or Twitter (@PhilipsCare). Our colleagues there will be happy and able to assist you further. We hope to hear from you!

Hi there, Thank you for taking the time to share your review with us. We are sorry to hear about your experience with the Philips Norelco All-in-One Trimmer Series 9000. We will definitely share this feedback with our product development team to help improve your experience in the future. To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi there,​ ​ Thank you for taking the time to leave a review. It is unfortunate to hear that your groomer has stopped working after being replaced twice. We understand how inconvenient this must be. We'd like to investigate the issue further. If you would like to receive our assistance on this, we kindly ask you to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. ​ ​ Hope to speak to you soon!​ ​ Kind regards,​ Philips Consumer Care​

Hi, Thanks for taking the time to write us a review! We're happy to hear you've been satisfied with the usage of your Multigroom. We've however noticed the two stars and want to let you know we're always available to assist you with your product however you may need. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care