Hi there, Thank you for your review. If your Philips Groomer is trimming your beard or hair unevenly, we advise you to check if you've attached the comb correctly. The reason for an uneven trim might also be that you're trimming wet hair. Wet hair is more difficult to trim as they tend to stick to your skin and can be missed by the device. Lastly, we advise you to make sure that you trim your hair against the grain. When trimming your hair, it is important to keep in mind that your hair grows in different directions. Therefore, to get an even trim, try moving your trimmer in different directions (upwards, downwards and across) so that it covers all of your hair. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi, Ngdiab Thank you for leaving your feedback. We are sorry you are experiencing some issues with the battery of your MultiGroom. This could be caused by various reasons: - If your hair is thick, then the groomer requires more effort and this causes a quicker battery exhaustion; - The groomer needs to be charged for 3 hours before the first use; - Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its battery performance. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,