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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 101-110 of 1,591 reviews
Jul 24, 2021
Reviewer name: mt
1 out of 5 stars
1 out of 5 stars review

significantly less absorbent

The new members mark product is drastically less absorbent and get pad is also very much smaller. I’ve been buying the original members mark adult diapers for years and they’ve been great! Now, SAMS has definitely sacrificed quality to save money! Shame on y’all! Thanks

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback and our apologies for your experience. Please call our customer service line at 888-301-0332 so that we may obtain more product information. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Dec 13, 2021
Reviewer name: ds
1 out of 5 stars
1 out of 5 stars review

used to be good

Please do not fall for the promotional reviews. They changed these undies recently and now they fit like a thong. They used to be perfect, not sure why they redid these and put no fabric on the behind. They honestly look just like wearing thong underwear. Please change back

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning and thank you for taking the time to give us your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Mar 3, 2023
Reviewer name: JD
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fit for Mother In Law

Perfect for mother in law. They aren't carrying them in the store any longer but I was able to order on line, they came very quickly. She has been wearing them for a few years so we didn't want to change brands, so happy we found them online. Affordable.

Helpful?5GU7CLX9CFHV13870667945
Sep 2, 2021
Reviewer name: Barbie
1 out of 5 stars
1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 25, 2021
Reviewer name: Eve22
5 out of 5 stars
5 out of 5 stars review

New Sizing Too Small!!!

I love the new color! I always purchased size Large. Now size Large is too tight! I tried size XL and the fit is a little big. I have been so happy with this product! I have been buying it for years. No other product compares! I hope you can go back to the old sizes you had? I will buy size XL for now even though the fit is not right.

Helpful?5GU7CLX9CFHV13870667945
Sep 16, 2023
Reviewer name: Karen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best total protection underwear you can find.

These are the best. I have tried so many others. These actually hold more and have had no leaking. They are the most absorbent. Any other brand is worthless. No embarrassing leakage. Very comfortable to wear. Definitely recommend this product. The best you can find.

Helpful?5GU7CLX9CFHV13870667945
Jan 5, 2022
Reviewer name: Thenurse
1 out of 5 stars
1 out of 5 stars review

New design is horrible!

I have worn these for a few years. Fortunately, I’m not using them for incontinence. I simply use them as disposable underwear. I loved the design and fit of the beige colored underwear. They were very comfortable and fit well. The last time I ordered, I received the new pink color. They are horrible! They fit like a thong in the back. They are very uncomfortable! For those needing them for incontinence, I don’t believe there is enough material in the back to be effective. Needless to say, I’ll be looking for something else to buy in the future. I can’t understand how anyone could be pleased with this new design. Sam’s Club, please listen to your customers and bring back the previous beige design!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 24, 2021
Reviewer name: Iggy
3 out of 5 stars
3 out of 5 stars review

But Why?

Why did they change the adult disposable underwear for women? The new underwear is a joke. They are poorly made, sized wrong and the padding is not absorbent. After 2 1/2 years I will have to look elsewhere for underwear. Member's Mark missed the mark this time.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Iggy. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Nov 1, 2021
Reviewer name: Sis
1 out of 5 stars
1 out of 5 stars review

inferior product

These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.