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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,527 ratings1,574 reviews
  1. 5 stars80% (4,399)
  2. 4 stars11% (613)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 91-100 of 1,574 reviews
Jul 15, 2021
Pam
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 12, 2021
Jan
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Mar 24, 2023
Barbie
3 out of 5 stars review

Verified Purchase

Not quite what I expected

I am not as satisfied, as other customers are with this product. I found the protection disappointing compared to other brands. I do not like the fit. I do like the material on my sensitive skin, I am most appreciative. The other feature I like is the price compared to other brands. I may have to stay with this brand, although it does not meet all my needs.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Barbie. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more information. We look forward to hearing from you.

Jul 15, 2022
Dee
4 out of 5 stars review

Verified Purchase

My new go to

These are sleek,soft and pale pink for about half the price of bulky other brands. They are sleek and much more absorbent than you would guess at first sight. I wear the XL size but occasionally I have a day when I would like a little more room.They are recently advertised as having a new 2XL size. Don't be fooled. They are not the same. They are the older white store brand for men and women and are bulky and very leaky.

Helpful?5GU7CLX9CFHV13870667945
May 18, 2022
SJ
1 out of 5 stars review

New sizing is a joke

I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 24, 2021
mt
1 out of 5 stars review

significantly less absorbent

The new members mark product is drastically less absorbent and get pad is also very much smaller. I’ve been buying the original members mark adult diapers for years and they’ve been great! Now, SAMS has definitely sacrificed quality to save money! Shame on y’all! Thanks

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback and our apologies for your experience. Please call our customer service line at 888-301-0332 so that we may obtain more product information. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Dec 13, 2021
ds
1 out of 5 stars review

used to be good

Please do not fall for the promotional reviews. They changed these undies recently and now they fit like a thong. They used to be perfect, not sure why they redid these and put no fabric on the behind. They honestly look just like wearing thong underwear. Please change back

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning and thank you for taking the time to give us your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 20, 2021
Don
1 out of 5 stars review

Cheaper made and smaller sizing.

Sam's evidently has a new supplier for these. My mother always wore the size Large-she really isn't that big of a person- the new underwear is cut much smaller and has much less padding. I guess we will have to find another brand. Notice in the photo the pink one on the right is the new size Large. The beige one on the right was the original size Large. The old style was much thicker also.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback, Don. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jan 5, 2022
Thenurse
1 out of 5 stars review

New design is horrible!

I have worn these for a few years. Fortunately, I’m not using them for incontinence. I simply use them as disposable underwear. I loved the design and fit of the beige colored underwear. They were very comfortable and fit well. The last time I ordered, I received the new pink color. They are horrible! They fit like a thong in the back. They are very uncomfortable! For those needing them for incontinence, I don’t believe there is enough material in the back to be effective. Needless to say, I’ll be looking for something else to buy in the future. I can’t understand how anyone could be pleased with this new design. Sam’s Club, please listen to your customers and bring back the previous beige design!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Sep 15, 2021
Kathryn
1 out of 5 stars review

You shouldn't have changed them.

I have purchased your briefs for quite a while for my adult handicapped daughter to wear to bed and was very pleased with them in the past. Why did you change them? I suppose with inflation, you needed to reduce costs, but reducing the size and quality of your product was not a good decision. You could have raised the price or reduced the number in the box. I wouldn't have liked it, but I probably would have continued to buy your product. Now, I need to look for something else.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Kathryn. We are sorry to hear about your daughter's experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.