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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 91-100 of 1,591 reviews
Oct 16, 2021
Reviewer name: cia
1 out of 5 stars
1 out of 5 stars review

Not worth buying

These aren’t worth buying since they changed from the unisex ones. They don’t work for me anymore. I’ve bought these for years and they were great! I tried Depends and they didn’t work for me either. Does anyone have any suggestions on what works? Thanks!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good morning and thank you for your loyal patronage. The unisex underwear has been discontinued. But, please call our customer service line  at 888-301-0332. They might be able to reach out to the manufacturer for other options.

Dec 14, 2021
Reviewer name: WINNANA
1 out of 5 stars
1 out of 5 stars review

Worst Member's Mark Women's Underwear

The explanation you provide is unacceptable about a better design. Just not true for those wearing the previous design women's underwear. What were your designer's thinking? The previous color was so much better. If this is an attempt to cut cost, it is not worth it to lose customers. The COST of this underwear is not cheap, and the dye used concerns me. It appears CHEAP, and THEY ARE UNCOMFORTABLE>This new design is not what works for my family member. I will not buy anymore until you have, at least, gone back to the old design abd/or a better design, which had a great fit. These are not comfortable, AT ALL. The underwear should fit like a brief, not like a thong. LIKE THE BEIGE COLOR which blends in better.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning! Thank you for your helpful feedback. In order to understand more and help with other size options, it would be helpful if you could reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for your family member.

Jul 4, 2021
Reviewer name: Fluffy4555
1 out of 5 stars
1 out of 5 stars review

Sizing has shifted to a smaller size!!!

I bought one case online as usual. It was almost like trying to put an undersized girdle on. Now I have a case that are too small and having to wait on my next order. I just hope the FedEx delivery person will leave them on the rear covered deck instead of hiding them between vehicles in the drive - even in the rain. I am disabled and sometimes cannot walk that far to look for my order.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 10, 2022
Reviewer name: RealtyDoc
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Great Value Unless Sized Incorrectly

Our most recent purchase of the Underwear for Women Medium size is now smaller than all prior purchases! Member's Mark needs to scrutinize the manufacturing process, to verify that the size does not vary over time. This item is a great value and highly-valued -- but the size must be accurate.

Helpful?5GU7CLX9CFHV13870667945
Jun 19, 2021
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

New Version Not the Same - Cheaply Made

I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.

Oct 2, 2021
Reviewer name: JustMe
1 out of 5 stars
1 out of 5 stars review

Sam's Club - These are HORRIBLE!

Not only is the sizing horrible on these (Small seems to be made for a Size 0 person), but they hold next to nothing ... might be ok for drips, but that's about it. Forget wearing them to bed if you have night issues as you'll wake up soaking. Years ago Member's Mark had a great product. For some reason they switched it out to a product that was "ok", but less efficient in doing the job. This new one is an absolute NO GO!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 5, 2024
Reviewer name: popeyes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great fit

I have ulcerative colitis and its progressed to the point I need more protection than pads. I have tried numerous brands trying to find the one that fits my needs including a good price. Members Mark is my choice, great fit, great protection and a great price.

Helpful?5GU7CLX9CFHV13870667945
Aug 20, 2021
Reviewer name: Don
1 out of 5 stars
1 out of 5 stars review

Cheaper made and smaller sizing.

Sam's evidently has a new supplier for these. My mother always wore the size Large-she really isn't that big of a person- the new underwear is cut much smaller and has much less padding. I guess we will have to find another brand. Notice in the photo the pink one on the right is the new size Large. The beige one on the right was the original size Large. The old style was much thicker also.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback, Don. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 15, 2021
Reviewer name: Kathryn
1 out of 5 stars
1 out of 5 stars review

You shouldn't have changed them.

I have purchased your briefs for quite a while for my adult handicapped daughter to wear to bed and was very pleased with them in the past. Why did you change them? I suppose with inflation, you needed to reduce costs, but reducing the size and quality of your product was not a good decision. You could have raised the price or reduced the number in the box. I wouldn't have liked it, but I probably would have continued to buy your product. Now, I need to look for something else.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Kathryn. We are sorry to hear about your daughter's experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.