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Customer reviews for Jetson Horizon Kids' 36V Dirt Bike for
Jetson Horizon Kids' 36V Dirt Bike
4.1 out of 5 stars
stars
153 ratings80 reviews
  1. 5 stars69% (106)
  2. 4 stars6% (9)
  3. 3 stars5% (8)
  4. 2 stars7% (10)
  5. 1 star13% (20)

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Showing 51-60 of 80 reviews
Jan 5, 2024
Reviewer name: Sherree
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Definitely Recommend

Bought for our 12 year old for Christmas, he loves it!

Helpful?4BFYXVPPM7NM13870374794
Jan 14, 2024
Reviewer name: Not
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not much gusto

Says for 13 yr olds but maxed out with a 7yr old.

Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Bike

We sincerely apologize that this has been your experience, as we can only imagine how frustrating this must be! We want to help! Please contact us at reviewresponse@ridejetson.com so that we can review our options!

Jul 26, 2024
Reviewer name: Nick
1 out of 5 stars
1 out of 5 stars review

Tire exploded when my son was riding it today. It's July and they started riding in May (Christmas gift but weather dependent). When I called the company, I was transferred to someone outside the country and given a complete run around. I would not recommend the bike or the company. They double talk and are of absolutely NO help.

Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Bike

Dear Nick,Thank you for sharing your experience. We sincerely apologize for the issue with the tire and the frustration you encountered when seeking assistance. This is not the level of service we aim to provide to our customers, and we regret any inconvenience this has caused.We will further investigate this matter to ensure it is addressed appropriately. Please reach out to us at our toll-free number, 1(888) 976-9904, from 9 am to 5 pm EST, so we can assist you directly and work towards a resolution.Thank you for bringing this to our attention, and we appreciate your patience and understanding.Best Regards, Customer Service Team at Jetson

Dec 26, 2023
Reviewer name: Raee
1 out of 5 stars
1 out of 5 stars review

Disappointed

Bought this for my son for Christmas and followed the instructions exactly well after the recommend first time charge we went to turn it on and it powers on twisted the throttle and it makes a sound but doesn’t move at all. So disappointed to have spent all this money just for it to not work!

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

We completely understand your frustrations, and we want to help turn this around for you! Please reach out to us directly at reviewresponse@ridejetson.com so that we can gather some additional information in order to better assist!

Dec 25, 2023
Reviewer name: Hawke
1 out of 5 stars
1 out of 5 stars review

Defected would not charge

Purchases a month ago for my son for Christmas - charged it last night, followed all directions - it would not accept the charge, battery does not work, I contacted customer service asked them send a new one out, they’re completely sold out, offered me a cheaper baby ride on toy instead, Would not trade out for a different item to have this week - offered me a 10% coupon. Said they would ship dirt bike when in stock but may be a few months. I felt that Jetson could have done something to at least give us options fix the situation being Christmas week but did not. Also, the stickers were peeling off when I open the box. This is a company that I trusted in, I hope they will make it right. Disappointed

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Customer Care

Thank you for reaching out! Please send us an email at reviewresponse@ridejetson.com and we'd be happy to look into this further with you to get you riding again ASAP.

Dec 27, 2023
Reviewer name: Motox87
5 out of 5 stars
5 out of 5 stars review

Everything about this bike is great

I bought this right before Christmas! My son rode it all Christmas and every days after. It's very durable and lasts over 30 mins a charge. Every ride was at least a hr. I set alarms to follow charging instructions exactly. I highly recommend this bike to anyone with kids.

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

We truly appreciate you leaving this kind five-star review! It's so exciting to hear that your kiddo is putting their Horizon Electric Dirt Bike to good use! Happy riding and keep moving!

Dec 14, 2023
Reviewer name: Keera
5 out of 5 stars
5 out of 5 stars review

Cool Design!

My nephew was so excited when this came! The package was hassle-free and assembly was super easy, The only thing I had to attached to the bike was the handlebars. I appreciate the user Manuel having pictures that were easy to refer to when installing the handlebar hardware! My favorite feature is the speed settings! This is my nephews first electric bike and I appreciate the fact that we can change the settings as he gets used to writing it. Perfect gift for the holidays 😍

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

We are truly grateful for your five-star review, and we're thrilled to hear that your nephew is loving making moves on his Horizon Electric Dirt Bike! The Horizon come with a chain motor, off-road tires, flex foot pegs, and an under-seat shock absorber, and we love that your nephew is getting more and more comfortable with making moves on his Jetson! Happy riding!

Dec 27, 2023
Reviewer name: JoMa
5 out of 5 stars
5 out of 5 stars review

Amazing Battery Life,great for younger than 13 years old

My son is 5 years old, it's a great fit for him. Today was the first day he rode it after Christmas. He loves it. No issues, easy to maneuver, the break is not hard for him even though he has small hands, he can handle it well. We were there for about and hour and a half and when we checked, the battery was still fully charged. I don't know how my niece or nephew of 11 or 12 might fit on this bike. I believe it's a little too small for the recommended age. This is a 5 year old, he fits wonderfully.

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

Thanks so much for the awesome five-star review and the included photos! Happy riding and keep moving!

Dec 11, 2023
Reviewer name: CoolUncfromNJ
5 out of 5 stars
5 out of 5 stars review

Super Cool

I figured that my nephew would love this and I was right. Seeing him ride it almost like an expert made me worry a bit, well that's just me. He's never had a dirt bike before and I wanted to win cool points, and I did (not so much with his parents, but that's on them). It's safe and sturdy, and apparently intuitive for riders. It doesn't make much noise, so no need to worry about bothering your neighbors and it's been an overall winner for us so far.

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

Thanks for taking the time to share your Jetson experience with us! We are so happy to hear that your nephew is loving his Horizon Electric Dirt Bike! We hope he's able to enjoy it for years to come! #makemoves

Nov 1, 2023
Reviewer name: Erin C
5 out of 5 stars
5 out of 5 stars review

Perfect size and top speed

My boys are loving their new horizon electric dirt bike! The vibrant LED frame not only adds a cool factor but also enhances visibility, ensuring a safer riding experience when we take walks at night. With a top speed of 14 mph, it’s a perfect balance between excitement and safety for my little guy.

Review from RideJetson.com
Helpful?4BFYXVPPM7NM13870374794
reply from Jetson Support

Awesome! We are so appreciative of your five-star review! It's so exciting to hear that your boys are loving their Horizon Electric Dirt Bike! The Horizon is such a fun ride that boasts features such as a chain motor, off-road tires, flex foot pegs, and an under-seat shock absorber! Your boys are sure to have many exciting adventures on their Jetson! Keep moving!