Kids love the Adventure Tower playset. Purchased it at Sam's Club was missing the a part. Provided model number to Lifetime customer service, missing part shipped no questions asked. We have a wooden playset before this is much better and less parts to assemble. Great Product.... Better yet, Great Customer Service..

My grandmother gave us this playground as a wedding gift 4.5 years ago. The rust on the tower is outrageous. I have been in contact with a customer service rep at lifetime for the past couple of months. They will not honor the warranty because I cannot produce the receipt. My grandmother passed 2 years ago so I can't ask her for it! I explained this many of times to them but they're unwilling to help except for giving me a discount on the faulty parts(which will be almost as much the playground with shipping to Hawaii). They even said to discontinue use of the play set as it is not safe anymore. The monkey bars and swings are fine. The tower however looks like it is 10 years older than the rest of the play ground. To be fair I do live in a humid environment. Still doesn't explain why half the playground is rusting and falling apart at an exponentially faster rate than the rest. My kids are so bummed that they can't play on the tower in fear of getting cut by the rusty metal or the whole thing collapsing from not being structurally sound. Especially right now during this "stay at home" period. I normally don't leave negative reviews but I don't want anyone else to have to suffer through this like we did. I have a 2 lifetime plastic folding tables that work great...not too sure what happened with the playground.

This is an extremely well built product. I was surprised and pleased that the fasteners were button-head socket cap binding posts. These take a little longer to put together but it is very sturdy and safe for the kids. The bolts also have a pre-application of threadlocker which is nice. You definitely need at least 2 adults for putting on the roof and attaching the swing-set supports. Great product, my kids love it! We added Battery-powered LED tap lights up under the green roof peak for the fall when it gets dark early.

After my Grandchildren"s play set was damaged from Hurricane Irma winds I called to get replacement parts. Cameron at customer service got me the manual to identified the parts and sent it by email. After identifying the parts i required Cameron got me a quote and delivery time for the parts. The whole process was seamless and he promptly placed my order with a e mail confirmation. Great Customer Service!!!!

After a few weeks of debating this season on whether to go with the standard wood playset, or to lay down a bit more money and go for this one, we decided on this one. We're glad we did, as this piece is solid and obviously high-quality. The low-maintenance aspect of the metal and plastic is great too, as whenever it gets dusty or dirty or some big bird poops on the slide, all it takes is a quick hose-down and it's clean. The assembly was fairly straightforward, but time-consuming. It's still not as bad as the instruction manual made it seem though - it stated it would take 3 people 13 hours to assemble, but it took me 14 hours alone total with a little help here and there from my wife. It also took another 2 hours to properly level the playset and the ground around it (you may or may not have to do this depending on your lawn), and another half hour or so to anchor it with the included kit. You should also factor in the time to make this a safe place to play; because it's so huge a kid could take quite a tumble if they slip off the monkey bars or fall from the deck. Follow the advice in the manual and set up a safety area around it. On our part we bought a wood/pvc mix playground border kit that was almost 6 inches high, set it up around the set, then filled it to the brim with playground wood chips. This beat digging a huge 6-inch deep gouge in our yard, that one day we'd need to fill when our daughter outgrows this and it needs to go.

Took about 30 hours to put it together by myself. I had some issues but nothing that caused me to want to hire someone else to do the job. When I found that I was a few nuts and bolts short to finish the roof (my fault, not their's) I called them and they sent me the extra parts at no charge. Great customer service.

The Good: Instructions are excellent. Construction seems very solid. Kids from 4 to 12 seem to have a great time playing on it. The BAD: I bought this playset for my 4 year old. She abosolutely loves it! Unfortunately there is no real safe way for her to get onto the landing to go down the slide or play with the steering wheel. The spacing of the grips on the rock walls and location of the grab bars at the top is too far apart for someone 3 foot 6 inches tall. The ladder arcs over and is horizontal right at the top. The spacing of the rungs and grab bars is such that she can fall thru very easily. To get to the platform she has to put herself in a very akward position basically pulling her knee to her chin to reach the last rung without hitting her head on the rail around the landing. If the ladder was more of a regular ladder, or the rungs were closer together, I'd give it 5 stars. I would not recommend for kids under 5.

Day one of assembly is done. Tomorrow we finish with by attaching the plastic parts. Disappointed the QR codes listed for instructional videos pictured in the manual didn't work, nor did typing in the URL. All we got was the Lifetime homepage with options too see/buy more products. Next post after assembly is complete and grandkid tested.

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

We bought this for our grandson, age 5 and he loves it! He plays on it daily! We no longer have to worry about him not getting enough physical exercise! This playset should last for years as it is very sturdy and exceptionally well built. This purchase was one of our best ever!