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Customer reviews for Lifetime Adventure Tower Playset with Spider Swing for
Lifetime Adventure Tower Playset with Spider Swing
4.6 out of 5 stars
stars331 ratings330 reviews
  1. 5 stars79% (261)
  2. 4 stars12% (41)
  3. 3 stars1% (4)
  4. 2 stars3% (11)
  5. 1 star4% (14)
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Showing 151-160 of 330 reviews
May 1, 2020
MichelleK
2 out of 5 stars review

After 3 years it’s rusted through

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

Review from lifetime.com
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reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Sep 1, 2019
Bel01
5 out of 5 stars review

Great Play Set

I bought this play set three years ago and is still looking like brand new!! My daughter and all the neighborhood kids love it!! I notice that the set needs more anchorage parts for the monkey bars and Lifetime send them for free. The best play set ever!!!

Review from lifetime.com
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Apr 3, 2016
ajdav
5 out of 5 stars review

very impressed!

I just completed assembling this playset for my four year old and she loves it! it is very study and seems to be made very well. the instructions were easy to follow. one piece was missing and customer service was very courteous and prompt in sending a replacement to me. we are so please with this playset!

Review from lifetime.com
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Apr 17, 2018
Nathan Arvada
5 out of 5 stars review

Lifetime Adventure Tower! Great Fun For the Kids!

Bought this through Sam's Club last December. Took 1.5 days to build with a little help from a second person. Time spent building was well worth it as this seems to be a solid playground swing-set that both of my boys are loving! A+ Lifetime. All of the products I have purchased from you have been quality made!

Review from lifetime.com
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Apr 21, 2016
Playsetcustomer
4 out of 5 stars review

Great playset

This is a great playset that we will likely enjoy for a long time. The installation process was long and tedious. I recommend watching the videos even if the written directions seem straightforward. We found that there is information in the videos that is not in the written directions. (such as where the swing bar is located in relation to the other parts while building the tower). There were also 2-3 places where the written directions had mistakes and called for the wrong hardware and caused some frustration, but we were able to figure it out with some logic and the help of the video. My only dislike of this playset is the ladder. The arch and distance between rungs is not safe for younger children. The top of the ladder is especially hazardous as the child is stepping from the ladder to the tower. The gap between the top rung of the ladder and the tower is very large. A child could easily fall right through it if they slipped or misjudged the distance. I realize every activity has inherent risk, but they could easily make the rungs closer together, re-engineer the ladder to be steps, or a variety of other safer options. I'd love to see Lifetime offer an aftermarket addition to the ladder to improve the safety. In general, this ladder is not up to par on quality compared to typical Lifetime products.

Review from lifetime.com
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Aug 12, 2016
Angie
5 out of 5 stars review

Very nice playset, sturdy and functional

I bought this playset for my 6 year old daughter and she absolutely loves it. She plays on it everyday, and enjoys the swings, slide, rock wall, climbing ladder, and the monkey bar, even the tower area is a nice shaded place to play with her toys on a flat surface. I am impressed with the quality and functionality of the play set. I know this playset will last for many years and get tons of use. Definitely worth the price, and ours was assembled and installed professionally in about 4 hours. Very happy with our purchase! Thank you Lifetime Products! :)

Review from lifetime.com
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Oct 20, 2017
Julesjen
5 out of 5 stars review

We love it!

[This review was collected as part of a promotion.] We bought this play set for our grand babies about a month ago. They just love it. We’ve had story time inside the “Princess Castle” area and look forward to many years of memories. Maybe grandma will even go down the slide...

Review from lifetime.com
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Dec 7, 2017
Frustratedbutfinished
3 out of 5 stars review

Terrible packaging quality.

First let me say now that it's FINALLY together it's the best swing set. Now to the awful part. When you buy it, pay someone else to deal with the company's horrible packaging and mistakes. First, the boxes and marked 1 of 3, 2 of 3, 3 of 3. Nothing about a 4th piece which is the slide. So when you buy it, insist you get all pieces. The slide is NOT in the 3 boxes. Now open the boxes and instructions. The instructions say things are marked with letters. It would make life so much easier if they were. Only about 10% were marked and they were the parts that were obvious. My husband who assembles things all time, started struggling through it, but we were following directions to a "t". When we got to part of step 3, we realized we were sent two swing poles instead of 1 swing pole and 3 regular poles. It was a nightmare. It was too late to try and take apart so we ended up drilling holes to make it work. The roof didn't fit right but we finally made a way to make it work. Based on that whole experience I wouldn't recommend anything from Lifetime unless it comes with professional installation. Now that it's together, it's solid and we are happy, but not worth the tears we cried or getting injured over fighting to get things to fit.

Review from lifetime.com
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reply from Reviews

We are so sorry for the problems you experienced while you assembled your playset. We've sent your suggestions to our quality department so we can make these changes.

Jun 24, 2019
Dave321456
3 out of 5 stars review

Beware of different versions of this product. Kind of disappointed.

I just finished assembly of the adventure tower playset this weekend that I ordered online. For the most part I was excited to get this because it appeared much better quality than the standard cedar ones found in the big box stores. Unfortunately, I got different parts than were shown in product detail pictures and that are shown in the lifetime assembly videos online. 1) Most significantly, the swing bar came in two pieces, vs. the one piece that I was expecting. You can actually see it shift back and forth at the connection when weight is put on the inner vs outer trapeze bar (yes, fasteners are adequately tightened). I can only guess they shortened the bar to make it easier to ship, but this is an unacceptable quality compromise. 2) The roof was a different design (octogon vs round) and I believe much more difficult to assemble than the ones shown in the assembly videos online. Some of the included hardware was just too short. 3) The swing A frame comes in multiple pieces as well. This has more of a force fit than the swing bar so it seems more structurally sound, but it still had a few extra confusing assembly steps. 4) The slide I received came in two pieces, and appears less curvy than what is pictured in the many product pictures out there. The connection seems sound, but I specifically went with this product to avoid multi-piece slides so common in other play sets. Overall, I was excited about this purchase because many people seem happy with this set, but I guess due to cost savings measures they have changed the product for the worse. I find the two piece swing bar especially disappointing given the quality I was expecting.

Review from lifetime.com
Helpful?3VVQ5I86SRC113870324474
reply from Reviews

We are sorry to hear that you are disappointed with your purchase. We assure you that if bought from us or our retailers this playset is tested and safe for the weight ratings as well as built of quality materials. If you have further questions please contact our customer service department. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Jan 9, 2020
LynnZ
5 out of 5 stars review

Well Built Playground!

My husband and I purchased this set for our too grandboys . We had it delivered to their home . Lots of communication from shipping company so we knew when it would be delivered . ( someone had to be there to receive it). It is quality built and will be enjoyed for many years to come. We would definitely buy again. Be patient read and reread instructions. Twice I thought they gave us wrong hardware but I was wrong. And had used some incorrectly. But it was easy to fix. Every nut and screw were included , nothing missing. It's not hard but best done without little ones in the mix . Lol. Boys are 2 and 4, somethings like monkey bars are just a wee bit beyond them. But it's a challenge and they love it.

Review from lifetime.com
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