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Customer reviews for Lifetime Adventure Tower Playset with Spider Swing for
Lifetime Adventure Tower Playset with Spider Swing
4.6 out of 5 stars
stars
335 ratings334 reviews
  1. 5 stars78% (262)
  2. 4 stars13% (43)
  3. 3 stars1% (4)
  4. 2 stars4% (12)
  5. 1 star4% (14)

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Showing 121-130 of 334 reviews
Jun 23, 2017
Reviewer name: nanabanana
5 out of 5 stars
5 out of 5 stars review

The perfect playset tthat will be around for many years!

We purchased the playset for our 5 year old granddaughter 12 days ago. My husband and son assembled it over the course of roughly 13 hours. It was well worth their time as once our granddaughter saw it, she was thrilled! She absolutely loves that there are two swings so someone else can swing with her. The play tower is a huge hit with her too! With her imagination the tower may one day be a castle and the next day a library when she can spend hours looking at books. The first time she went down the slide, she ended up on all fours so parents be aware and alert your children to be extra careful until they get the grasp of going down the slide. When searching for a playset, my husband, son and I all knew we didn’t want a wooden one because of the ongoing maintenance required and risk of splinters. Our 5 year old granddaughter even told us she didn’t want a wooden playset because she gets splinters when playing on them. As soon as we found the Lifetime Adventure Tower Playset, we knew our searching was over as we had found the perfect playset! This playset is going to be around for many years. Well worth the money!

Review from lifetime.com
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May 2, 2018
Reviewer name: Booknerd123
3 out of 5 stars
3 out of 5 stars review

Up, up, and away! Luckily no kids hurt!

We love this playset but do not love how easily it blew across our yard, taking out trees in the process, and narrowly missing our house. It ended in a heap of twisted metal and broken plastic. The wind was minimal at the time and the sandbox immediately adjacent to the playset did not even have the lid blown off. I watched in horror as the whole thing unfolded; a construction worker next door saw it happen too and came running to make sure everyone was okay. Luckily no kids were on the playset at the time! I do not know if I can, in good conscience, recommend a playset that has the potential to do this. The playset weighs a lot, so the design must be faulty in order to create an uplift that can carry something so big.

Review from lifetime.com
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May 15, 2018
Reviewer name: Aly_D
5 out of 5 stars
5 out of 5 stars review

Beautiful and unique set that was easier to assemble than you think.

For a long time my Mother has wanted to add a play set to her yard for her grandchildren. She eventually chose this set based on the design and price. I was tasked with the assembly. Now, this is a big set so the manual was quite long. The manual was surprisingly clear on how every thing went together, which made the task seem much less daunting. You definitely need at least 2 sets of hands to assemble most of the unit. That's a bit of a hassle, but completely understandable. The assembly took the better part of Saturday, but it all went pretty smooth. The set looks great! It's almost whimsical. It makes you feel like you're in a castle. My nieces and nephews absolutely love it! The deck and rock climbing walls were a huge hit. I would highly recommend this set. Some sets are just too big and gaudy. This thing is just beautiful.

Review from lifetime.com
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Apr 17, 2018
Reviewer name: Ashley23
2 out of 5 stars
2 out of 5 stars review

It seems likes nice sturdy set.

We have owned out adventure tower playset for over a year now and all of our swings and bolts are rusted. It looks like our set has been sitting outside for 20 years already. If I could go back I wouldn't waste my money. It seems like a nice sturdy set at first, especially for the price we paid. Turns out you just pay for the brand.

Review from lifetime.com
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reply from Reviews

Have you contacted our Customer Service Department? They will be able to help you fix up your playset. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Jun 12, 2017
Reviewer name: Shannyn
1 out of 5 stars
1 out of 5 stars review

2 degree burns

I feel bad rating this with 1 star because I really give it a 4 overall. Except I want people to be away! My parents bought this set for the grandkids. My kids okay with it all the time. And have complained and cried when walking up or down the slide that it's hot! Well today when all the kids were playing my 2 year old nephew climbed up the slide and started screaming. We ran over to grab him off and to my horror the pads of his feet were raw. The slide burned his feet so bad! We ran him in and soaked them but decided he needed medical attention. He has 2nd degree burns on both feet! Had to be put under given morphine and had his feet scrapped and wrapped. He goes to the burn unit tomorrow! He can't walk for 4-6 weeks! Guys this is so so scary! And burns are nothing to mess around with. The saddest part is today's high was 77 degrees in Utah. The slide got that hot! Please please be cautious! Wet the slide wear pants. Don't let your babies get burned!!!

Review from lifetime.com
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reply from Reviews

We are very sorry to hear about the incident with your nephew. At Lifetime, we work hard to make products that will help families make lasting positive memories. Hearing about negative experiences that detract from this purpose is the hardest part of our job. The risk of thermal burns is present with any surface exposed to the sun. There are things our customers can do to minimize this risk. We urge customers to consider the warnings in your owner’s manual. In addition, the Consumer Product Safety Commission Fact Sheet at the following link may prove to be educational about these risks: https://www.cpsc.gov/s3fs-public/3200.pdf. We wish your nephew a speedy recovery and hope that this information will be helpful to you and others so that future incidents can be avoided.

Jan 31, 2021
Reviewer name: Frustrated mom of 4
2 out of 5 stars
2 out of 5 stars review

It looks great, but a nightmare to assemble

First of all the set comes in a giant wooden crate, we now need to dispose of. Most of the holes don’t align, so a step that should take 5 minutes can take over an hour. Then there is a step where you need o drill through metal. I don’t have a drill strong enough to do that. We’re Pretty much over building this thing and my poor kids are heartbroken. I don’t know if we got faulty parts or what, but this does not take 8 hours to build. We’ve spent our entire weekend on this and we haven’t even gotten the roof on the tower on. Nightmare!

Review from lifetime.com
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reply from Reviews

We are sorry you are having trouble assembling your playset. Give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Jun 18, 2018
Reviewer name: Familyman
5 out of 5 stars
5 out of 5 stars review

What a great company!

I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it’s contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

Review from lifetime.com
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Jan 3, 2022
Reviewer name: Leigh
5 out of 5 stars
5 out of 5 stars review

My husband and I were able to build this! Everything came in and fit together.

Well, it's up and it's in use. My kids 3-9 love and use every part of it (except we are not using the fire pole). The manual was effective, only a few pieces were not stickered with there letter code to indicate we had the correct part for the next step, which we could easily figure out. There was tons of plastic wrap on everything, but this was important to keeping the coating from scratching off, so necessary. I love that we got this product. My 9 yr old can stand in the center of the tower, however there is lots of ducking to get into the upper and lower zones. The sturdiness is what we wanted and so far we expect it will be for many years...tbd.

Review from lifetime.com
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May 3, 2020
Reviewer name: JeannieB
5 out of 5 stars
5 out of 5 stars review

Thankful for this purchase!

We just bought this set and our kids love it! We bought it during the COVID-19 social distancing time, so delivery was just offered at the end of the driveway with one man removing it from the large truck. As far as assembly, it takes a while, so be prepared! It took 3 days total, but working about 2-3 hours each of those 3 days...but it was worth it. The kids love the swings, slide, and monkey bars. I can even stand straight in the tower (I’m 5’4”). We are very happy with our purchase and I would recommend it. I may look at purchasing the stabilizer set in the future.

Review from lifetime.com
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Mar 25, 2016
Reviewer name: TNCVOL
4 out of 5 stars
4 out of 5 stars review

Great product but...

Day one of assembly is done. Tomorrow we finish with by attaching the plastic parts. Disappointed the QR codes listed for instructional videos pictured in the manual didn't work, nor did typing in the URL. All we got was the Lifetime homepage with options too see/buy more products. Next post after assembly is complete and grandkid tested.

Review from lifetime.com
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reply from Lifetime

Thank you for posting! I'm looking into this with our quality team so we can get it fixed. I apologize for the inconvenience and would love to offer our services. We can help with assembly via live chat or at 800-225-3865.