We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

We apologize for this experience, Melissa. Seasoning your cookware can add a protective layer to help restore its non-stick properties. )Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2)Dry completely with a soft cloth. 3)Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4)Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5)Turn off the heat and let it cool completely. 6)Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, you can return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.