We are sorry to hear about your experience, HL. This cookware features a stainless-steel stay-flat base designed for use with induction cooking surfaces. The diameter of the pan's induction base should be equal to or larger than the size of the induction element one is using. If the pan's induction base is much smaller than the induction heating element, the induction sensor may not recognize the pan and will not heat. Please know that you can exchange or return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

We are sorry to hear about your experience, Pine987. Please know this set comes with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned at any time. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Hand washing recommended.

We are sorry you didn't get the color you expected, Kelly. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.