We are sorry to learn about your experience, Clint. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, 1) Use it on low to medium heat consistently. 2) Ensure it cools to room temperature before washing. 3) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 4) Be careful when moving the pots, pans and lids. If you are still unhappy, please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Please be aware that metal handles may heat up when exposed to high oven temperatures or prolonged cooking and the use of potholders is always recommended.

We're are sorry to hear you've had a bad experience with the pans, Lucy. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need further assistance.

We are sorry for your experience, Tanmay. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. For more assistance, please reach out to our Member Support team at (888) 301-0332.

We are sorry for your experience, Natalie. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some tips to help maintain the nonstick performance: 1) Always cook on low to medium heat. 2) Avoid allowing the open fire to climb up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let the cookware cool down to room temperature before washing. For assistance with an exchange or return, contact the Member Support team at (888) 301-0332.

We are sorry to hear about your experience, JM. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. Please know if you are still unhappy you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.