Customer reviews for Member's Mark 11-Piece Modern Ceramic Cookware Set forCustomer photos









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Quality of the products
I am overall concerned with the poor quality of many of SAM'S products over this last year , shipping companies just dropping the package and running.... mine was at wrong ADDRESS, contacted both SAM'S and the delivery company.......WITHOUT any reply !!
Chipping Badly
I waited for this set to be available and have been very happy with them, however the grey color is chipping off the outside of the pots, pans and lids even with only hand washing them. I’m disappointed in the overall quality and would not recommend these for purchase.
Thank you for the feedback and review, Jake. We are sorry to learn about your experience with the pan set. Please remember all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. We appreciate that you have been handwashing your pans and would also recommend waiting until the pans have completely cooled before cleaning. And remember harsh detergents and abrasive cleaning pads will also damage coating.
Better than I expected
I had been on the market for a new pot/pan set for years but never could find the right one for my price range. When I saw these I immediately fell in love with the look of them but was skeptical on the actual quality. I was nervous to get them at first since there were no reviews but as soon as they arrived I was impressed. I have given it some time since I purchased because I wanted to make sure I could give an honest review. So first, I was able to score the cream which I absolutely love. It’s so modern and timeless. Second, they are way more sturdier than you’d think. The quality is top notch with these. Third, cooking has been amazing. They all cook so well, and cook food evenly. It’s a dream! And finally, the clean up. They clean so easy no matter what has been cooked in there. If your on the fence, I’d go for it. You can’t beat the price. If I were to blindly see this set I would have marked it at a lot higher cost. They are 100% worth it and recommend buying a set as soon as their back in stock!
Wanted to love them!
These are gorgeous and I couldn’t wait to get them! After using them for the past few months the exterior is already stained. The cream is beautiful, but doesn’t hold up even when following usage directions to a T. Bummed because I would have spent money on a different set if I had known.
Not flat enough for an induction stovetop
This cookware set is very beautiful! We are so sad to have to return it. I purchased this because I got a new induction cooktop and needed the appropriate type of pans and these were SO pretty and priced well! A month after I had my stove, I had a problem with the control panel and had the appliance tech come to service the oven. While he was there I expressed my disappointment that it took forever to boil water on a stovetop that was marketed to take mere seconds. He told me to get my iron frying pan and my member's mark frying pan and put them both on the stove at the same time to test the stove out. the iron pan boiled in 3 seconds!!!! the members mark pan took 10 minutes :( we switched burners to make sure and it was the same result. The tech turned the pots over and used a level on the bottom of the pan set and with each pot only one ring of dots was level and touching the glass top. If the pots are not flat and able to touch the stove surface then they can't work. I love these pots and really hate to return them. They would work well on a gas stove (maybe an electric?) but not an induction stovetop.
We are sorry to hear your experience, PJ. Iron cookware naturally heats faster on an induction cooktop compared to aluminum cookware. In fact, aluminum material is not compatible with induction cooktops. To enable the induction function, we add an magnetic stainless steel base on our modern set through impact bonding technique. Induction cooktops heat the aluminum cookware through electromagnetic induction, and it doesn’t require the cookware to make perfectly even contact with the surface. A slightly concave bottom of the cookware is specially designed to ensure stability on the induction cooktop after heating. We appreciate your review, as it provides an opportunity for us to identify areas that require attention and make continual improvements. As a reminder, all Member's Mark items can be exchanged or returned for a full refund as part of the 100% Satisfaction Guarantee.
The black is not a true black
I wanted the cream forever and waited almost a year for it to come back in stock. I noticed all the reviews said that it discolored easily so when the black came out I decided to go with that instead. The black looked like a deep navy in most lights. I was not impressed with the look and feel of these. I cooked on them once and I wasn’t wowed. I felt like I wasn’t able to sear anything on them due to the intense nonstick. Sadly I had to return them.
Just ok ... chipping issues
We've had this for exactly 1 year now. For the most part, love the set. But one of the lids has chips at the holes, the large lid has a lot of discoloration, and a small lid is showing some chips on edges. The chips are really bothering me, but not sure if that's enough for me to actually return this set. I wish they'd let me exchange JUST the one lid with the chips ... possible?
We apologize for any inconveniences you may have encountered and would like to offer some tips on how to protect this set: To avoid potential issues such as metal fatigue, warping, deformation, degradation of the non-stick coating, chipping, and discoloration, it is recommended to cook on low to medium heat, rather than high heat or extreme temperature changes. While our product is dishwasher safe, we strongly recommend hand washing for optimal results. Before washing, always ensure that the cookware has completely cooled down to room temperature. It is crucial to prevent open flames from reaching the walls of the cookware. For the lids to exchange, please reach out to our Member Support team at (888) 301-0332.
Just what I wanted
This pot and pan set is wonderful! I was looking for a cheaper version than the popular name brand set and this is perfect. I noticed a lot of complaints on here about the quality of the set as well as different dishes sticking to the pots and pans. I think that some of the complaints are due to individuals not taking the time to read the instructions prior to first using the set. It states that you should wash them with warm water, dry them thoroughly, season them with an oil of your choice similar to what you would do with a cast iron set, allow them to cool completely, and rinse them again with warm water and soap. I think if you do this and you never use at a temperature higher than medium you should be fine. It’s also important to know your stove, some people might say medium is a level five and under while others may have to cook at a level six and so forth. There are also several other “do not’s in the care instructions. None of which were absolute deal breakers for me. Ultimately, I have not had any issues with the set. If you’re interested in purchasing I’d encourage you to buy and try it out for yourself.
interior amazing, exterior lacking
Let me preface saying that I wanted to love these so much. However, I have a wolf range and after 2 uses the exterior has chipped. I followed all instructions with washing, drying, heat medium low, etc. ! The inside tho is amazing but I am unfortunately returning! Perhaps a lower powered cooktop would be better.
Thank you for the feedback and for following the instructions. Here are a few more tips for using ceramic cookware: 1. Cook on low to medium heat, always. Since aluminum provides excellent conductivity and delivers even heat distribution, high heat is unnecessary. The use of high heat can permanently discolor and reduce the durability of the cookware. 2. Selecting proper burner size, so heat touches the bottom of the cookware and does not climb up the side walls. 3. We recommend carefully placing pans on and off because sliding across metal stovetops may damage the cookware base. Please know all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.
Wedding gift 🤬
Bought this for my daughter's wedding gift. She didn't want to tell me that a pan failed. I guess other pots/pans worked ok but this one was a HUGE fail in my opinion. My daughter didn't want to complain about a gift and that's why I found out months later
We're sorry the cookware set did not meet your expectations, Noel. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.