Hello, Tara! Thank you for sharing your experience, and we’re sorry to hear that the sound quality isn&#39;t meeting your expectations. We completely understand how important it is for everything to sound just right, and we’re here to help!<br /><br />If you’re still have your Bose Solo Series II Soundbar, please ensure the system is set up properly and that all connections are secure. Sometimes, a connection might come loose or be connected incorrectly, which could affect the sound.<br /><br />After trying that, and you continue to experience trouble, feel free to contact us directly using this link: https://bose.life/49SSe5s We’re always here to assist and ensure you get the best experience with your Bose product!<br /><br />Gloria - Bose Customer Support