Unknown: Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear of your disappointment. You can adjust the settings for picture and sound according to your preferences. Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. You can further adjust your brightness, contrast, color, and more by going to Settings > Picture > Expert Settings To adjust your sound preferences, go to Settings > Sound > Sound Mode and Settings > Sound > Expert Settings Please also give us the opportunity to assist you with quality adjustments tailored to your preferred viewing and listening experience. You can reach us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hi Britches, Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor