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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars3,352 ratings3,313 reviews
  1. 5 stars70% (2,345)
  2. 4 stars17% (574)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
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Showing 1,451-1,460 of 3,313 reviews
Jul 23, 2021
Iris
2 out of 5 stars review

Sound guide problem

we purchased the tu7000 65” in november. everything worked just great until a month ago when the sound went out. we got it back but the annoying sound guide went on with it. we have checked settings and it shows the sound guide is off- but it is not. then yesterday when i went to the netflix app, there is no sound for 3-4 minutes. sound issues seem to get worse all along. does samsung stand by their products when something like this happens? please advise. thank you.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 16, 2021
Yeah
2 out of 5 stars review

Great picture, poor “smart tv”

so, this is a wonderful tv, i love the picture it provides and the size i bought is great. my issue with it is that it never stays connected to the internet (wifi) and due to its location ethernet isnt an option without being a pain. i've reset the tv several times and it still doesn't stay connected. last time i reset it, it never even connected, its a pain. anyway

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Jun 17, 2022
MarineDude
5 out of 5 stars review

Great picture and features

[This review was collected as part of a promotion.] We watch the Samsung TV feature every day for news and movies. There is a channel for everyone...great job! The picture clarity is really good for the price. We liked Samsung so much, we ended up buying a flat screen for our travel trailer, as well because of picture quality and weight.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Nov 21, 2022
Bampasou
3 out of 5 stars review

Great picture : Awful remote

I purchase the 43" version of this line about 6 months ago to use in my bedroom. The picture quality is great as you would expect from Samsung. But the remote is poorly designed. When I was reading the reviews before I purchased there was a complaint about the button sizes on the remote and I just thought it was it was a Karen complaint. Then I purchased, she was right. And whoever designed the user interface must be clueless. It takes 17 sets to set the sleep timer. And if you accidently press one of the mini buttons out of sequence, start again. It's such a PIA, I would not purchase this again, and I'm in the market for a 65".

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hi Bampasou, We appreciate your feedback on the TU7000 TV's remote control. Please know your review will be shared with our internal product teams. I do want to let you know that you can control your TV from your Android or Apple device by downloading the SmartThings App. Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 21, 2020
GreatPIC
4 out of 5 stars review

All but Remote

[This review was collected as part of a promotion.] Love this TV. The picture is extremely vivid and sound quality is great but the operating system teamed up with the remote is something, in my opinion, that Samsung could have improved. Not really user friendly. But again, Love the TV!!!

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 21, 2020
NavyOsprey
4 out of 5 stars review

Good value TV with great picture and sound

[This review was collected as part of a promotion.] I am very satisfied with my new TV purchase, so far. The TU7000 is one of Samsung's baseline TV models, but has a clear, crisp picture and great sound. I would recommend this TV to others who are looking to purchase a TV at a lower cost. I watch TV shows, movies, sports, and news on my TV and it is more than adequate for those things. The only con to this TV that I can think of is the confusing to navigate home screen when selecting apps to watch.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 25, 2022
JNutt2
5 out of 5 stars review

This Samsung is a great TV

[This review was collected as part of a promotion.] We bought this TV for viewing outside. We didn't want to buy an expensive outdoor TV. So, we bought the Samsung and put it in a cover. The picture on this TV is awesome. We have been very satisfied with our purchase.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Feb 2, 2021
Ross
3 out of 5 stars review

Fine TV, Lousy Remote

tv has met expectation aside form the occasional network communication issue a poorly designed remote. every one has different preferences but it feels like this remote was designed to put the least used buttons at your fingertips and the most used out of the way. often need to turn on the light to use. antithesis of intuitive...

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Ross: Thank you for your feedback regarding the TU7000 Standard remote. We appreciate you sharing your experience with using it and will share your thoughts with our design teams. A firmware update is available which may help improve your network connection. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may also want to enable automatic updates for future convenience. Select Settings > Support > Software Update, then select Auto Update. Should your problem persist, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Sep 27, 2021
kenexplorer
5 out of 5 stars review

Crystal Clear

[This review was collected as part of a promotion.] I love this smart table it reallyt change my life the qauility and how the size is really perfect for my living room. I would not ask for more. I love how everything is already install meaning netflix and other app. This is the one i been loooking for ever since i counld't find the perfect one for about 5 years. This has a smart adjustment brightness meaning it will detect the setting of the screen depeding on how the living room or room brightness.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Oct 21, 2020
toomanyhands
5 out of 5 stars review

Great TV for the Price

[This review was collected as part of a promotion.] I'm glad I went with this model TV,we have nothing but Samsung TV's in our house now and this is the best one yet. Nice clear,bright picture,smooth interface and the sound is incredible. Just purchased a second one for our sitting room as well.

Review from Samsung US
Helpful?293L9C95AD6N13870021356