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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 941-950 of 3,753 reviews
Jul 23, 2021
Kbroj
5 out of 5 stars review

So far so good

[This review was collected as part of a promotion.] This tv replaced an old style tv in the bedroom. After 2 weeks we have no complaints. The picture is beautiful, the remote does no have many buttons, but everything is pretty intuitive, and the sound is good (no sound bar). The TV is light, thin, and with the 3 HDMI slots, easy to add accessories. If it lasts 10 years we will continue to buy Samsung TVs.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Nov 29, 2022
Samsung TV fan
3 out of 5 stars review

Great picture, slow response, freezes, spams you

This TV is a great size and beautiful screen for a great price. The response to the remote control is really slow. There's a noticeable delay switching between channels/apps. It has frozen up several times in the first week of using it, where it required a restart. The worst thing is that it's pushing adds into the core menu/program selection, forcing the marketing on you. I also felt the home menu was difficult to navigate.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Samsung TV fan, We appreciate your feedback on AU8000 TV's user interface. Please know we are here to help. To ensure performance is fully optimized, I recommend ensuring your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 26, 2022
MidwestDad100
5 out of 5 stars review

Awesome product

[This review was collected as part of a promotion.] I love my Tv. It has amazing quality and sound works amazing. I do wish that the buttons on the tv to raise volume and channel were easier to use as you have to press and hold. When pressing and holding the volume goes up fast and down fast so it is hard to select the desired volume. Otherwise, no complaints!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 13, 2021
ElBrute
4 out of 5 stars review

Its a great TV but...

[This review was collected as part of a promotion.] Great TV but the user interface is hard to navigate and sometimes a little frustrating the it would be great if it would let you customize the layout but it doesn't I do love that it has an internet browsers and aps for email what I don't like that It for some reason don't associate my samsung members account with the Samsung members account on my TV that was frustrating I also can't easily mirror. My samsung a21 as easily as I would want to other than that it looks Cristal clear and has a great has a great color depth

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi ElBrute, Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the user interface of your TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual. The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. From your Smart Hub: Simply select an app and press and hold the ‘Enter’ button in the middle your remote’s directional button pad. You will see a popup menu with options to move or remove it. From Apps: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete. If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Oct 25, 2022
NobleLady
5 out of 5 stars review

Absolutely love it

[This review was collected as part of a promotion.] Crystal clear picture with vivid colors. Great sound from the speakers. Smart television with voice control remote. We stream all the time for entertainment so purchasing a smart-tv was a requirement when we purchase televisions. I love Samsung products. I am always satisfied with the quality of their products. The price of this television was great. However, I would have still purchased the television if I had to pay more. My next television, which I intend to make within two months will be a Samsung.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 17, 2022
James
5 out of 5 stars review

LOVE the TV! Remote? Not so much.

i love the clarity and quality of the tv, and all of it's feature. super clear picture, streaming images. but, i hate the remote. i would love to have a remote with a number keypad rather than the scrolling for numbers approach. as it is, i use a different remote to enter and change channels.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 5, 2021
Codi-Ray
4 out of 5 stars review

Best apple compatible tv!!

Being able to send what I'm doing on my iOS devices to the tv is awesome! The 58” smart 4K UHD is absolutely stunning, and has the whole apple app lineup I use daily! Even has the ability to use more than one Bluetooth speaker! Honestly a great tv! Iwish there was crunchtroll in your AppStore, and maybe make connecting to Remote Desktop easier please. Other than that, great job!

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Codi-Ray, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!

May 1, 2021
LPNY
4 out of 5 stars review

Great smart TV

[This review was collected as part of a promotion.] We don't use it very often, but this TV is great for our bedroom. Easy to use. Looks and sounds good. We're very happy with the product we have, especially because of all the other Samsung products we own.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 23, 2022
QualityTV
5 out of 5 stars review

Quality Picture and Sound

[This review was collected as part of a promotion.] I use my Samsung TV to watch Netflix and Disney Plus before bed after a long day of work. The TV was easy to mount on the wall and provides quality picture and sound even when watching at a distance while lying down on the bed. I'm a fan of subtitles which are easily seen on this TV. I'm glad I decided to purchase this model.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jun 29, 2021
LoveMyTV
5 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] Great picture and super easy to get set up and connected to Netflix, Hulu, Disney+, Xfinity. What really surprised me and was a nice feature was all the built in programming and movies from Samsung.

Review from Samsung US
Helpful?603WXSAQV1T013869809408