Hi Dave, Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for convenience. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.