Hi Chocky, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TVs! 

Hi Supertrucker, We are sorry that your AU8000 TV remote is no longer working. Please know we are here to help you. First, please try replacing the batteries inside the remote. If this does not correct the issue, please give us a chance to make this right. Your TV is backed by a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects if purchased brand-new directly from an authorized seller. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

legoman: I’m happy to hear that your gaming experience with the new AU8000 is amazing! With minimized blur and enhanced motion clarity, Motion Xcelerator catches all the fast-moving action, when taking advantage of newer gaming capabilities. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Esper, Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. I’m very sorry for the difficulties you’ve experienced with your TV’s setup. We completely understand your frustrations, and we are here to help. To assist you in the functions and settings, you can download the AU8000 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 under "Crystal UHD TVs" > "A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Thanks for bringing this to our attention, Elignton. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue.