Jrrr, Thank you for your review of the AU8000 TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. You may also want to run a Sound Test by going to : Settings > Support > Device Care > Self Diagnosis > Sound Test For further questions or assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Thank you, TunerT! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi there, We are very sorry to hear about your issues with the AU8000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full warranty details. Please give us a call so we can further help you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Krollins57, Thank you for purchasing the 65" AU8000 Crystal UHD TV and for your review. Your experience is very important to Samsung. Your details on the issues you are experiencing with your apps will be shared with internal teams. So that we can better understand your issue and provide you with troubleshooting assistance, please contact Samsung TV Customer Support. please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Solutions