Hi Krollins57, Thank you for purchasing the 65" AU8000 Crystal UHD TV and for your review. Your experience is very important to Samsung. Your details on the issues you are experiencing with your apps will be shared with internal teams. So that we can better understand your issue and provide you with troubleshooting assistance, please contact Samsung TV Customer Support. please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Solutions

Hi Nina, We appreciate you sharing your experience with the AU8000 and detailing the issues that have led you to return your unit. Your feedback regarding a ticking noise while the TV is powered off is important to us and will be shared with our product teams. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to regain you as a customer in the future. ~ Samsung Solutions

Thank you, Maggie! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.