Hi Soto1980, I am very sorry you are experiencing issues with a distorted picture. The problem may be due to not connecting correctly with an external device. Please check your connection with these steps: 1. Disconnect and reconnect the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet 2. If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback. 3. If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV. 4. If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box. 5. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. 6. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. Next, For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > Picture > Expert Settings > Picture Clarity Settings. - Off: Picture Clarity Settings will always be off - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction. If neither of these tips helps with the screen looking vibrated, please give us a call so we can troubleshoot with you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent and manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Hi Cole, Thank you for purchasing the 50" AU8000 Crystal UHD TV and for sharing your review. I'm very glad to see that you are happy with this product. However, you have given this model a 3-star rating. If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support. please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions