Hi Naomi, Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations. Your feedback regarding lack of features is important to us and will be shared with our product teams. You can use Bixby, Amazon Alexa, and Google Assistant with your TV either with the voice button on your remote or by connecting to existing Google Assistant or Amazon Alexa devices. You can change the settings of a Voice Assistant after selecting it. Go to Settings > General > Voice > Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. Your Samsung Smart Remote contains the voice recognition microphone. Please be sure that it is not too far away from you, turned upside down, or located in an environment with loud ambient noise. Use the Samsung Smart Remote less than 2 ft. away with the remote control buttons facing upward. Do not place the Samsung Smart Remote near the TV speakers or an audio speaker. For additional control of Smart Home devices, explore Samsung's QLED TV options featuring a built in SmartThings dashboard allowing you to monitor and configure smart devices you have connected to the SmartThings service. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions