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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
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4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 231-240 of 3,753 reviews
May 29, 2023
Reviewer name: Terry H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great tv.

Awesome tv, picture and overall quality is amazing.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Oct 12, 2021
Reviewer name: Susan
2 out of 5 stars
2 out of 5 stars review

Beautiful Picture but HORRIBLE sound!

i loved the beautiful picture on this television, but after 10 days of torture to my ears, i returned it. the sound was literally painful to listen to, and the equalized had no effect on the tinny tone! i shopped for a sound bar, but didn't want to spend anymore money! samsung really disappointed me!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Susan, Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to regain you as a customer in the future. ~ Samsung Solutions

Oct 23, 2022
Reviewer name: Samsung
1 out of 5 stars
1 out of 5 stars review

backlight bleeding

I've had this tv for roughly 8 months. Since day one it has had a backlight bleeding issue, finally got around to call Samsung for a service, they came out, serviced the tv by replacing the screen, but it's doing the same thing with the lighting in dark scenes. Not sure if this is common among these specific tvs or not but quite frankly I'm over staring at this with the backlight bleeding throughout the whole screen . I wouldn't recommend buying this model.

Helpful?603WXSAQV1T013869809408
reply from Samsung

Hi Samsung, Thank you for letting us know about your experience with the AU800D TV having backlight issues. Please know we are here to help. If you are seeing too strong of a backlight on your TV screen during dark scenes, I recommend lowering the Brightness Picture Settings. To do so, go to Settings> Picture> Expert Settings> Brightness. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor

Nov 24, 2021
Reviewer name: MoparGirl
5 out of 5 stars
5 out of 5 stars review

BEAUTIFUL TV BUT ………WARRANTY IS FALSE

THE PROS So the tv is beautiful. It took some playing around with the settings. Love the Emanuel built into the tv. Very helpful in getting our settings right. This was a very nice upgrade from my Samsung 65” which I've owned for three years and never had a problem with. Great tv for sports and nice dark contrast. The remote seems simple but it's easy to navigate. My remote stopped working after two weeks but Samsung replaced it straight away. The doing is very good. I originally had my sound bar system hooked up to it but it was way too loud. So I just don't bother turning that on. I love the size. Fits beautiful on my new table. I like the fact that there are two slot settings for the stands. I chose the inner slots for more support on my table. The CONS THE WARRANTY. SAMS Club says there is a three year warranty. I registered with Samsung and they say no. It's only a one year. After me going back and forth to get the issue resolved for 12 days, I went to sams club and was there for several hours and they were very frustrated trying to resolve it. I had six people working on this for me there and to no avail. There is no remedy. SAMS CLUB CUSTOMER SERVICE They worked diligently trying to help me. I told them I am not leaving the club today until this issue is resolved or I will just be returning the tv and contacting the BBB. They were at their Witt's end and then I demanded a free Allstate four year plan like they were giving with the other tvs. They finally gave in and gave me the plan for free. I registered it when I got home and now I am very pleased with the outcome. THANK YOU SAMS CLUB FOR MAKING THIS RIGHT. FINALLY, I can say that I am very pleased with my purchase. But for all of you out there. Hold onto that box and manual and of course your receipt. Because Samsung does not honor their commitment to a three year warranty as stated in the manual, the box, and SAMS club warranty info listed on their website.

Helpful?603WXSAQV1T013869809408
May 18, 2021
Reviewer name: bubba
1 out of 5 stars
1 out of 5 stars review

Doesnt work with Youtube tv app

when using the youtube tv app changing channels causes the tv to hang up and go dark , have to restart the app to go to next channel, this isnt a problem with my other samsung tv neither samsung or youtube tv have resolved this. when they do ill remove this review, if its still here, its still a problem

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi bubba, Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Apr 23, 2021
Reviewer name: Dustymc
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We use our TV for watching TV shows, movies, and gaming.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Dustymc, Thank you for purchasing the Samsung AU8000 and for taking the time to share your review. Your new TV features Universal Guide, which provides you with tailored recommendations for streaming and live TV all in one place with a simple on-screen guide Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Jul 10, 2022
Reviewer name: Still Shopping
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Demand more from your life!

Returned it. Picture quality terrible, awful interface, didn't come with an hdmi cable, which was critical for the set up. Yuck.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Still SHopping, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Apr 20, 2021
Reviewer name: Familytv
4 out of 5 stars
4 out of 5 stars review

Clear picture. Works well.

[This review was collected as part of a promotion.] Used in main family room, and as primary TV. Easy to see from broad area.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hello FamilyTV, Thank you for purchasing the Samsung AU8000 and for your review. Your new 4K Smart TV features Dynamic Crystal technology which provides you with immersive, life-like pictures with millions of shades of color. I am happy to hear you are enjoying your new TV. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Sep 30, 2024
Reviewer name: Eddie
1 out of 5 stars
1 out of 5 stars review

Name brand: don't buy

We bought this TV 2 years ago. It's dead now. The LED went out on the right side and then the bottom of the TV started to glow white. Within a day the bottom of the TV was hot — hot enough to feel like it shouldn't be plugged in anymore.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 7, 2025
Reviewer name: CK99
1 out of 5 stars
1 out of 5 stars review

horrible TV

Worst TV I have ever owned. I have all of the same complaints as others...super SLOW to react to any of the buttons, takes forever to turn on/off or load apps. Very dark and have to constantly change the settings. 0/5 stars. Do NOT BUY.

Review from Samsung US
Helpful?603WXSAQV1T013869809408