Hi LeggHorn, I'm sorry to hear that you are having issues with your AU800D TV remote. We appreciate your feedback, and it will be shared with internal teams. Please know we are here to help! You can utilize most universal remotes if you do not want to use the remote that came with your Samsung TV. That way, you can use a remote that better suits your needs. Also, to better understand your remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. You can select the AU8000 under Crystal UHD TVs > A Model Lineup. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Chaddyv, Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear your new 2021 Smart 4K TV is a great addition to your previous Samsung TVs. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hi RonM, thanks for reaching out. We regret that you had this issue but we're confident we can help! Please get in touch with us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)