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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 1,511-1,520 of 3,753 reviews
May 24, 2022
Reviewer name: ThePrince
5 out of 5 stars
5 out of 5 stars review

the tv is great

[This review was collected as part of a promotion.] It's a high-end TV with lots of features, especially those for gamers, and it has remarkable picture quality in dark scenes. It delivers perfect blacks, and there's no blooming around bright objects either. On top of that, because each pixel emits light in all directions, it has a wide viewing angle

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 24, 2021
Reviewer name: jillmarie
4 out of 5 stars
4 out of 5 stars review

Great tv, sound could be better

[This review was collected as part of a promotion.] I use my tv to watch movies and videos online, this tv has a beautiful picture quality. My only complaint is that the sound is not as good as I was hoping for, I will probably need to get a sound bar or something for it. Still it was worth the purchase I love the tv and it has all the features that a smart tv should have. I just upgraded from an old samsung smart tv that I had for 10 years and it still worked I just wanted a bigger tv and this is such a beautiful tv the picture quality alone was worth the price.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 22, 2021
Reviewer name: matt
3 out of 5 stars
3 out of 5 stars review

No NBA App???!!!

samsung does not support the nba app??!! i'm a big sports fan and bought my samsung tv exclusively to watch sports. i assumed that the nba app would be available and was floored that it wasn't. basketball is a huge sport, why on earth can't samsung get access to this popular and essential sports app? the app of one of the four largest sports in america isn't available? mind boggling.... if you are a sports fan like me, i'd strongly advise against buying a samsung tv. i may even return mine due to this ridiculous issue. samsung - figure it out!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi matt, Thank you for your review of the 2021 AU8000 Crystal UHD TV and for sharing your review. The built-in App Store allows you to choose from and download hundreds of apps such as Discovery+, fuboTV, HBO Max, and many more. If you cannot find the NBA app at this time, rest assured that we are continuously working with our partners to make apps available in our 2021 lineup. Keep an eye on the App Store of your TV to see the latest apps available. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

May 26, 2022
Reviewer name: Diamond
5 out of 5 stars
5 out of 5 stars review

My precious new purchase

[This review was collected as part of a promotion.] I just recently purchased my TV and so far I've been loving it. My favorite part is that it connects to my phone too, makes it so easy to use and it is a perfect size for my room. I also really like that the technology is super advance where I can stream from my phone and see it in my TV. The visuals are great and the remote control is a perfect size too. Overall I think this Samsung TV is by far the best electronic purchased I've done recently!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 20, 2021
Reviewer name: Tyler
5 out of 5 stars
5 out of 5 stars review

Great value for the money

[This review was collected as part of a promotion.] I love my TV only thing I have is I lost my remote and I wish they had a remote locator. I like the streaming services that I have on there I also love how the clarity of the ATV S by far one of the best TVs I had the sound quality it's awesome.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 15, 2021
Reviewer name: Disappointed
2 out of 5 stars
2 out of 5 stars review

Great picture, terrible sound.

[This review was collected as part of a promotion.] We use the TV for viewing and streaming. The picture is great but the sound is lousy. We do not have a sound bar and the sound from the TV speakers is hollow with no depth and is very low. I have it up to 30 just to be able to hear it under normal circumstances. Its connected to a cable box with an HDMI cable and hardwired to the internet and the sound setting is standard. Any background music or sound effects sound like you are listening through a pair of cheap speakers. I tried tweaking it with the EQ settings but it did not help. I guess they want to sell sound bars so they put cheap speakers in the TV. I would not buy again and I am disappointed in Samsung.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi! Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. There are several volume features you can enable/disable/adjust to your liking. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. 2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again. To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Oct 5, 2022
Reviewer name: oaklandcat1865
5 out of 5 stars
5 out of 5 stars review

Amazing TV!

[This review was collected as part of a promotion.] I've been in love with my Samsung TV since November 2020 (when I bought it) - the picture is always so clear, the sound reverbs across my studio perfectly, and I love that I can sync all my favorite streaming services to it. Great value and will keep it until it dies!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Feb 26, 2022
Reviewer name: Chuck
3 out of 5 stars
3 out of 5 stars review

Good luck getting TV to turn off

this tv is brand new (2 weeks) and constantly turns itself on. we have resorted to having to unplug the tv and this is our second one since x mas. we have another brand that starts with an s and its so much better. i've seen reviews of constant noises too and that is also an issue. we will most likely return this tv

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Chuck, We appreciate you sharing your experience with the Samsung AU8000 Crystal UHD TV. Please know, Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Should you want to troubleshoot your issue first before returning, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Jun 16, 2022
Reviewer name: Atwoods
5 out of 5 stars
5 out of 5 stars review

Brilliant

[This review was collected as part of a promotion.] I use my Tv for watching series, movies and tv online. With the 4K technology most channels look great. Setting it up was super easy as well as going through the OS. Good job, keep up with the good work!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 26, 2022
Reviewer name: Chazman
5 out of 5 stars
5 out of 5 stars review

55 inch Samsung TV

[This review was collected as part of a promotion.] I use My TV as a computer monitor, TV, Video player with my Samsung Blue Ray Players (2), and to stream TV. I love that the remote controls the 2 Blue Ray Players I have (both Samsung). I have had Samsung TV for the last 15-20 years. I Love the color and the ease of use with them. I bought this TV because of my Great experiences with Samsung TVs. I love the size when I sit at my desk and I don't need glasses to read the screen!

Review from Samsung US
Helpful?603WXSAQV1T013869809408