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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 1,291-1,300 of 3,753 reviews
Sep 24, 2021
Reviewer name: Craig
3 out of 5 stars
3 out of 5 stars review

Picture quality excellent, O/S is extremely slow.

[This review was collected as part of a promotion.] Picture quality is excellent for the price, however the O/S of the 'Smart' is extremely slow. The apps have various degrees of slowness, so acknowledged it could be partly the app development. That said, several of the apps I have on other smart televisions and are not as painstakingly slow in operation; which tells me this TV's operating system is underpowered.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Craig, Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. Should you need further assistance, please contact Samsung Customer Support at: at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Mar 8, 2022
Reviewer name: Julie
4 out of 5 stars
4 out of 5 stars review

Great picture

the picture and sound are very good. hook up was very simple. the remote is what worries me. there are very few buttons and some are multipurpose, so they get a lot of use. there are no numbers, but you can hit a button to get numbers on the screen. the problem is we like to scroll the low number channels and the high number channels and haven't found a way to get between them without a lot of button pushing.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jul 26, 2022
Reviewer name: Bubbleghost
4 out of 5 stars
4 out of 5 stars review

Love the picture!

the tv has a great picture. the sound quality could be a bit better but i knew that going in. the remote has been a learning curve. it's almost too simplistic but i am getting the hang if it. still havent tested the dvd player i hooked up to it. this tv has definitely enticed me into watching more tv. lol. in my opinion it was the best bang for my buck. not extremely expensive, perfect for my needs. i probably could have managed with a smaller one but the 55 inch one feels like i am watching a movie screen in my small living room. i don't play games. if you do, you will need a tv with more ports. if you just want a nice mid-priced tv to watch, this is it. if the sound quality needs to be better for you, i suggest a sound bar.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 17, 2022
Reviewer name: Tman02
5 out of 5 stars
5 out of 5 stars review

Great TV value.

I bought this TV a couple of weeks ago based on 1) price and 2) fits in the space I have available. The HD channels have great color and clarity. Setting it up was not very difficult (though I am still learning). I also added a Samsung sound bar as I have hearing aids and that brings the sound forward instead of at the back.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 25, 2022
Reviewer name: JSCurt
5 out of 5 stars
5 out of 5 stars review

Great TV for the price point!

[This review was collected as part of a promotion.] We utilize the TV for streaming and it is fantastic. We replaced an older 45" smart TV with the 65" version of this TV and the picture quality is not even comparable. Quality is fantastic for price point!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 2, 2022
Reviewer name: 5Tasmo6
5 out of 5 stars
5 out of 5 stars review

This product has a wonderful picture

[This review was collected as part of a promotion.] I primarily view live and streaming TV. The picture quality is excellent and has exceeded my expectations. For a lot of us 65+, technology runs past us so fast we typically can't keep up. This unit was extremely easy to set up and took little time to complete. I have owned other Samsung products (Galaxy phones, and a 50" Plasma). All exceeded my expectations, and I'm happy that I chose Samsung once again!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 23, 2022
Reviewer name: joeyt781
5 out of 5 stars
5 out of 5 stars review

THIS PRODUCT EXCEEDED MY expectations

[This review was collected as part of a promotion.] i use my my samsung crystal uhd 65in for streaming,gaming,and as a display for my desktop pc.the sound is clear the picture quality is rich and robust and a true 4k!!!!!i love this product!!!thank you samsung!!!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jun 12, 2022
Reviewer name: Mud Skunk
5 out of 5 stars
5 out of 5 stars review

Just what I needed !

easy set-up, easy to learn navigation, easy, easy, easy! transitioning from cable to streaming- which we were doing anyway- this new tv has the family back together on the sofa watching movies and such rather than in our individual rooms (not much on cable, so we'd stream in our bedrooms at night, and not being big tv people anyway, the old tv just sat there for the past few years). in any case, you nudge the little volume bar up or down- even our combined genius took a minute to figure that out :) great price, great picture, fantastic sound with the sound bar and woofer we purchased- just 110% satisfied!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jun 18, 2022
Reviewer name: Juststop44
5 out of 5 stars
5 out of 5 stars review

Amazing TV for the Price

[This review was collected as part of a promotion.] This TV is very reasonably priced had has tons of great features for the money. The color is of the screen is perfect even in direct sunlight. Gaming on the TV is very smooth there is no delay at all. And there is 3 HDMI ports for all my consoles. One of my favorite things is you can control the TV from your phone and turn it off and on. Another great feature is Samsung TV plus. So overall for the price this TV is amazing and highly recommend buying.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Mar 11, 2022
Reviewer name: Brandonj
1 out of 5 stars
1 out of 5 stars review

Very loud clicking sound

the tv display is perfect however there is a very loud clicking sound that comes from behind the tv. i have had samsung come over and repalce every part un the tv however the issue still exist. they are offering a replacement however i am almost certain it will have the same problem. the clicking sound even happens when the tv is off, it is very very annoying. i do suggest a sony tv instead, the quality from the japanese vs the korean brand definitely shows. dissapointed in you samsung for still selling this product even though people have been complaining.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Brandonj, We appreciate you providing your feedback regarding a ticking noise while the TV is powered off. Your thoughts and details will be shared with our product teams. Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions