Thank you, Lucky devil! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

Hi Warren, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Richard, It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist

Hi Tony! Thank you for purchasing the AU8000 TV and sharing your thoughts regarding the image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen. Here are some tips to help improve the picture clarity: 1) HDMI cables are recommended for optimal HD viewing. 2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box. 3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. 4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings 5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Contact us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi NewTV, Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the variety of apps included in your TV's built-in App Store. Thank you for sharing your feedback regarding the remote functionality as well. To help familiarize yourself with your new TV's remote, the downloadable eManual includes the TV remote's diagram and a detailed ste-by-step guide (page 20-22): https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf It is also available directly on your TV: Go to Settings > Support > Open e-Manual Should you need further assistance with features or usage, please reach out to our Customer Service at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.