Sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. Typically, these issues can be resolved by power cycling the TV where we will unplug the TV's power and then hold the power button on back of TV for 5 seconds or leave it unplugged for at least a minute. When you have a free moment, our technical support team is available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello Kathie, VIZIO User Manuals can be found in the TV's menu after being connected to an internet network, or by going to support.VIZIO.com, selecting User Manuals, and searching by your model number. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.