Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I am sorry that you did not have a positive experience with our mower and it did not meet your expectations. We would like to learn more about your experience and assist you in resolving this issue. Please contact are customer service team via phone or email. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) Email: support@MerotecUSA.com

Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I am sorry that your self-propelled drive stopped working and that you have not been able to find someone to repair the mower. We can help you resolve this issue and get your mower working properly again. Please reach out to our customer service team via phone or email. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) Email: support@MerotecUSA.com.

Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I apologize that you are having issues with your mower starting and your self-propelled drive is not working. We would like to assist you with this issue and get your mower working properly again. Please reach out to our customer service team via email or phone. Yard Force Customer Service and Technical Support Phone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET) Email: support@MerotecUSA.com.

We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force

We're sorry to read your comments about the YF22-3N1SPVS-SC mower. The weight is the same as all other comparable models in the market. This model is made with a steel deck for strength, durability and long life. It is no heavier than any other gas-powered self-propelled mower. The speed of the self-propelled drive is set to the specifications of the Outdoor Power Equipment Institute for the average stride of a consumer taking into account for height and pace. This is a standard used by nearly all manufacturers of gas-powered mowers in the US. Please contact the Yard Force Customer Care Center based in Atlanta about your grass bag. We will collect some basic information from you and if confirmed the bag is defective it will be replaced at no cost to you.