Thank you for reaching out. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Non-Clumping Cat Litter, Odor Absorb. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help so please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). Thank you and we look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing this with us. We're very sorry to hear about your experience. We advise that you contact Sam's Club's customer support team, as they are in the best position to assist you. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team

Thank you for bringing this to our attention. We're really sorry for the inconvenience that this has caused you. We'd like the opportunity to learn more about your experience. Please give us a call at 800-835-6369. We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Tidy Cats Team