Thank you for contacting us. We do apologize for the experience with Purina Tidy Cats Non-Clumping Cat Litter for Multiple Cats. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you so much for sharing this with us. Please know that your feedback is really appreciated. If you have further questions, please contact us by following this link: https://www.purina.com/contact-us/. - The Tidy Cats Team