We are truly sorry to hear about your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. When time permits, please reach out to us directly at https://www.purina.com/contact-us. - The Tidy Cats Team

Thank you for taking the time to share your feedback on our Tidy Cats Natural Clay Litter in the 52 lb. bag. We understand that the larger size can be a bit heavy to handle, and we truly appreciate you pointing this out. Our goal with this bulk offering is to provide long-lasting value for multi-cat households, but we know convenience matters too. We’ll be sure to pass your comments along to our team as we continue to explore ways to make our packaging more user-friendly. If you ever need assistance or want to explore other size options, we’re here to help. You can reach us anytime at https://www.purina.com/contact-us. – The Tidy Team

We’re truly sorry to hear that your experience with Purina Tidy Cats Litter, Natural Clay Product With Deodorizing System did not meet your expectations. It’s concerning to learn that the product turned to gray mud, and we sincerely apologize for the inconvenience this has caused. This is not typical of the standards we strive to uphold, and we appreciate you bringing it to our attention. We would value the opportunity to learn more about your experience so we can properly address the issue. Please don’t hesitate to contact us at 1-800-835-6369. Our team is available Monday through Saturday, from 8 a.m. to 5 p.m. CT, and we look forward to assisting you further. - The Tidy Cats Team