Our goal is for you to enjoy the go, so we're very sorry to hear about this. We'd like to learn more about what's going on and help. Please call us at 800-777-1410.

We're sorry this has been your experience, Kaylee, as we can assure you that our toilet paper goes through many quality checks so that you can enjoy the go. We'll be sure to pass your comments along to our team. It may be helpful to know that there can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd be happy to gather some more product details for our Quality Team, so please give us a call at (800) 777-1410 when you're able.

We're sorry to hear that you feel this way, since we have many quality checks in place to ensure our toilet paper reaches you in the best possible condition. We'll be sure to pass your comments along to the rest of our team. We have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we're constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. As well, we'd like to mention that the last change we made to our Ultra Soft was in February, when we introduced a new emboss design. We're also using a new softening chemistry. We'd be happy to learn more about your experience and answer any questions you have may have, so please give us a call at (800) 777-1410 when you have a moment.

We're sorry your Charmin reached you in this condition, since we do have many quality checks in place. We'd be happy to learn more and gather some details for our Quality Team. When you're able, please give us a call at (800) 777-1410.

We're so beary sorry your perforations aren't tearing as expected with the new scalloped edges, and we appreciate you bringing this to our attention, Johnny. We work hard to ensure you receive the irresistibly soft quality with an easier tear to help you enjoy the go, and it's disappointing to hear this wasn't your experience. We appreciate your loyalty and want to make this right and improve our rolls. So we can gather more info for the Quality Team, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST, and we'll gladly assist you further.

We're sorry to hear this, Em. We can assure you that our Ultra Soft goes through many quality checks to ensure that you can enjoy the go. We'd also expect our rolls to reach you in the best possible condition. We'll be passing your comments along to our team, and we'd also like to learn more. When you have a chance, please give us a call at (800) 777-1410.

Thanks for sharing your experience with your recently purchased package. Charmin Ultra Soft Toilet Paper has always been 2 ply. That being said, every ply is thick, absorbent, and soft, ensuring you'll, "Enjoy the Go" when you've got them on hand in your bathroom. Remember, our tissue is so absorbent, you'll need less, so really you're getting more value for your purchase. Final cost is decided by our vendors, so please reach out to Sam's Club with concerns regarding cost. Their number is 1-888-746-7726.

We're sorry that this has been your experience. We can assure you that our Ultra Soft does go through many quality checks to ensure that it reaches you in the best possible condition, and we'll be sure to share this with our team. We'd like to mention that there can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd be happy to learn more and look into this further, so please give us a call at (800) 777-1410 when you have a chance.