While we have many great size options available, we expect the same great quality with every Charmin purchase, Janet. This isn't the experience we want you to have, and we're bear-y sorry to hear this. Our team would be happy to help, and invite you to give us a call so we can assist you further. (800) 777-1410

Thanks for sharing your thoughts regarding your recently purchased package of Charmin Ultra Soft Super Plus Rolls. We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. It may help to know modifications have been made, which resulted in a slight decrease in the number of sheets on each roll. Making product changes is never easy, especially if that change has a possible impact on the experience of our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more ‘gos’ per roll and change the roll even less often! Need for help with this? Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

Quality is at the forefront of everything we do, so please believe us when we say we always aim to improve our users experience. We have quality checks in place to ensure this. It may be possible you didn't get a roll up to our quality standards. We'd like to collect some details and share more about our Ultra Strong that you may enjoy more. Please call us at 800-777-1410.

We're sorry to hear that you feel this way, as we can assure you that our rolls go through many quality checks to ensure that they reach you in the best possible condition. We'll be sure to share your comments with the rest of our team. We'd like to mention that we have made a modification resulting in a slight decrease in the number of sheets on each roll. It’s a tough decision any time we make a change that may impact our consumers, but we're constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. We'd be happy to answer any questions you may have. When you're able, please give us a call at (800) 777-1410.